Wow, a big company wouldn't LIE to you would they?
Oh no. Of course not. They will misinform, obfuscate, fudge, restate, hedge, disclaim, disavow and befuddle, but never, ever lie.
Tehir employees, might. Hence the commonly used phrases "That's why ____ doesn't work here anymore," " ____ wasn't authorized to divulge that information," and "I don't know what you're talking about, _____ doesn't have anything to do with that department."
West marine has dozens of stores, hundreds of salespeople and all sorts of info that either doesn't get sent to their head office, or is lost in the info deluge sent to their head office, so a blanket denial from a head office voice on the phone doesn't hold much credibility.
In fact, they may not know why anchors are returned. The staff at the store level either may not include that information on the return ticket, or the return ticket may not be sent upstream, or if the system is computerized utilizing dropdown menus and limited choice options, the store staff may not be able to specify "didn't meet steel spec" in the "why was item returned?" box.
It's 5 o'clock somewhere:
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