I fully agree with you... and it doesn't take much to just say, "Yeah, we got your message, and I'm sorry but we've been swamped/out of town/in the hospital/whatever, but this is the first chance I've gotten to get back to you..." which goes a long way to making things much better.
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You know what the first rule of sailing is? ...Love. You can learn all the math in the 'verse, but you take
a boat to the sea you don't love, she'll shake you off just as sure as the turning of the worlds. Love keeps
her going when she oughta fall down, tells you she's hurting 'fore she keens. Makes her a home.
—Cpt. Mal Reynolds, Serenity (edited)
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Still—DON'T READ THAT POST AGAIN.