Let us lend you a hand...
First off I hope this isn’t against the SailNet posting guide lines. This is not meant to be an advertisement for Precision Sails but in order for us to address everyone’s concerns and questions I will need to write about us.
Please let me start off by saying your concerns are our concerns and we would like to address each and every one of them.
Thank you to everyone who has added value to this post. We have added lots of new content to our website that will hopefully settle any concerns. Check out our updates and make sure to scroll down on our home page:
We have updated the following pages to address your concerns on our site:
-How to Order page
-Terms & Conditions page
-Image Gallery page
I have tried to addressed all concerns below from this thread:
Company Address and Location
Our address is listed in the footer of every page.
Our head office is located at the address online and it is not meant for the general public to show up. Drop-ins are for clients only. If you are one of our clients we would be happy to show you around. We are set up this way so that we can provide clients with the greatest value sails possible.
It seems we overlooked a few pages in our site design that were automatically generated by our shopping cart. The references you saw on the Terms and Conditions page are completely inaccurate and do not reflect our sail warranty in any way. This includes both the “Warranty Disclaimer” and the “Miscellaneous” clause that were mentioned earlier in this thread.
We have updated our terms and conditions, now named Website Legal Statement, to reflect our real policy properly. The terms and conditions are for the USE of our website and the USE of our sails. This basically says if you use our sails then run ashore, sink your boat, etc we are not to be held liable. It also covers things relating to improper website pricing and content.
You can read the updated terms by clicking “Website Legal Statement” in our footer.
As for our product warranty, we have updated and created a new page specifically explaining our product warranty.
You can read our full product warranty by click “Sail Warranty” in our footer.
For your convenience I have also included it below:
- 3 Year Limited Warranty against material and workmanship defects.
- 1 Year Warranty on both Acrylic and Dacron UV Protection. UV Protection is designed to be sacrificed to the weather instead of your sail. This makes it very difficult to warranty after 1 year.
Thank you Marty (blt2ski) and Judy (jblumhorst) for adding value to this post.
Our website has thousands of sail listings and many options to go with it. When you adjust the LP of a headsail it will not adjust the product description associated with the product. The product description and the sail cloth weight is based on the area of our 130% LP sail not length of a boat. To calculate the area of a head sail the LP is required. To complete your sail design, both area and size of boat is taken into consideration. We are currently working on a way to adjust the displayed sail weight with options but at this time our site does not do this. Thank you for pointing this out.
There are many factors that go into sail design, many of which are not shown on the website. We make all kinds of decisions when building your sail including slider size, size and material type of bolt rope, leech and foot line cleats, size of headboard, tack and clew corner rings and construction method, batten pocket sizes, seam types, thread types, and a whole lot more. We also make adjustments to the sail cloth weight when necessary.
Another words, the website cannot possibly account for every variable but that certainly does not mean these things are not factored into your sail design. There are many questions that must still be asked like what type of sailing you do? Where do you sail? Thanks Marty for pointing these out. These things all have an impact in the final sail cloth weight and sail design. Sometimes our clients get upgraded to the next weight of cloth, sometimes it stays the same and other times it goes down a bit.
What sailcloth is used in building our sails?
You can read all about the sail cloth used in our standard dacron cross cut sails on the Challenge Sailcloth website. We have links on our “Cloth” page of our site.
Now as for the comments coming from UnrealReality:
1. We state clearly in our footer where our office is located.
2. Our phone number is toll free and has not been listed in any phone book and is therefore not in directory assistance. Our customers mainly find us online and we see no benefit in directory assistance.
3. We do have a business license and are an incorporated company. Precision Sails Ltd.
4. And 5. These were addressed earlier in this post.
“6. Why does a company that supposedly has sophisticated design software appear to have stolen the sail design drawings on their site from other lofts?”
All Website graphics were built by our graphic designer from scratch. I’m not sure if you are aware of the difference between graphic design and sail design. Graphic design makes the pictures you see on our website. This is much different than sail design which calculates the luff, leech, foot, and curves, performance, etc of a sail. We use sail design to design our clients sails. Our website product images on the other hand, were created with graphic design programs as they are images.
Getting a hold of us
Please make sure to call during business hours If you are outside of business hours leave a message. We are open 7 days a week from 9am-7pm PST. We are open longer hours and more days of the week than any sailmaker we have seen before. We try not to miss any calls but if all of our staff are busy be sure to leave us a message and we will call you right back.
That said, we track all incoming and out going telephone calls. We typically call people back who do not even leave a message. In one instance a competitor was a little surprised to receive a phone call back form us. Our telephone system has monitoring features with call tracking applications so we can help our clients in the best possible way. I have looking into all missed calls from the Seattle area and missed calls from people that called back multiple times. Frankly, I could not see anything in our call logs indicating someone trying to get a hold of us over an extended period of time from the same phone number.
We have taken all of your comments seriously and have made another major upgrade to our site. We hope this makes it more clear as to exactly what you get when you purchase a sail from us.
We have updated the following:
- New Sail Cloth Page to explain everything there is to know about the sail cloths we use.
- Updated all Cross Cut Dacron sails to show the exact specifications of cloth including material weight and cloth name.
I hope this addressed everyone’s concerns. Please feel free to call us anytime.
We look forward to building your next sail!
Precision Sails Ltd
Last edited by Precision Sails Ltd; 01-29-2013 at 12:33 AM.
Reason: Updated to address sail cloth