Originally Posted by hellosailor
When I hear some tale like this, I am glad to live in America, the home of too much government regulation.
With written specifications for the sail, and a substantially non-conforming product delivered, there are multiple layers of legal recourse and while it could take a month or three, the seller would be required to make a full refund AND absorb the cost of picking up his non-conforming goods.
Does Oz or NZ have no protection for consumers? No mention of why that wasn't the first recourse? Or does this tale of woe fall into other jurisdictions? Did you mail a packet of cash, or a money order? Half-unspoken posts on web sites won't accomplish what other legal remedies usually will.
If it makes you glad to live in America, doesn't that imply that, in this case, there is the CORRECT amount of regulation.