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  #21  
Old 11-21-2013
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Re: Never Buy a New Hanse

Quote:
Originally Posted by Frankschicketanz View Post
The ceo of Hanse, Dr. Gerhardt wrote me and told me that my boat left the yard "tadellos", meaning flawless and anything that happened after it left the yard does not concern him. When I made him aware that Toyota, General Motors and Ford among others had to have cars recalled because some problems first become apparent after delivery and use, he said to leave him alone - discussion over. I just wonder how a company like Hanse in such a competitive market can treat its customers with such distain and distrust. If the ceo of a company claims its product is flawless it seems to make a mockery of the concept of a warranty!
I must say, I do not understand some of the comments here. If I really ran the boat aground and damaged the rudder, why would I "rant" against Hanse? And if it was the bankrupt German dealer who damaged the rudder during delivery, am I wrong to assume that Hanse should bear responsibility, since I cannot collect from a company that no longer exists?
Dearest Frankenschnitzel,

It's pretty simple. Hanse has a pretty good reputation - and has for a long time. You're a new poster slamming them, "quoting" the CEO as saying stuff that kind of stretches credulity.

I'm not saying you're making this stuff up - but until real evidence is produced, you're just another anonymous dude posting rants on the interwebs. Blah, blah, blah....
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  #22  
Old 11-21-2013
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Re: Never Buy a New Hanse

Quote:
Originally Posted by Frankschicketanz View Post
And if it was the bankrupt German dealer who damaged the rudder during delivery, am I wrong to assume that Hanse should bear responsibility, since I cannot collect from a company that no longer exists?
Yes, the factory is not responsible for the acts of the dealer, trucker, or skipper. You must show the rudder was defective when it left the factory. Without an expert's opinion to the effect you have no valid claim.
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  #23  
Old 11-21-2013
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Re: Never Buy a New Hanse

I will say it again. Get a surveyor.

If the crack appeared as a result of faulty workmanship or defect then Hanse should be expected to cover the repair. If it is from physical damage then that party that did the damage is responsible regardless of current financial state. Why did you not inspect the boat upon delivery? Sorry but I think you will be eating this one unless you can prove it was workmanship or defect.

This thread should be titled Never accept a new boat without inspection
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  #24  
Old 11-21-2013
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Re: Never Buy a New Hanse

Quote:
Originally Posted by Frankschicketanz View Post
....And if it was the bankrupt German dealer who damaged the rudder during delivery, am I wrong to assume that Hanse should bear responsibility, since I cannot collect from a company that no longer exists?
Quote:
Originally Posted by jsaronson View Post
Yes, the factory is not responsible for the acts of the dealer, trucker, or skipper. You must show the rudder was defective when it left the factory. Without an expert's opinion to the effect you have no valid claim.
Jsaronson is right. I have asked once and you did not replay: Where was the boat delivered? and it was delivered by truck or sailed to the delivery local?

Regards

Paulo
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Re: Never Buy a New Hanse

I am afraid there are more questions:

group a: questions asked here. As those around the age of the boat, and so on.

group b: OP, calling himself " Frankschicketanz" inform us that the boat has been in the harbour of Lagos, Portugal for 11 months.
Now, with internet it is far too easy to get information. It appears that a certain Mr Frank Schicketanz, residing in Lagos, has been sailing a new 40 ft german made boat in the Med, maybe from Lagos, and explicitly from Croatia to Lagos (4000 nm, no less).
The questions arising from this are obvious.

/J
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Old 11-21-2013
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Re: Never Buy a New Hanse

Quote:
Originally Posted by Jaramaz View Post
I am afraid there are more questions:

group a: questions asked here. As those around the age of the boat, and so on.

group b: OP, calling himself " Frankschicketanz" inform us that the boat has been in the harbour of Lagos, Portugal for 11 months.
Now, with internet it is far too easy to get information. It appears that a certain Mr Frank Schicketanz, residing in Lagos, has been sailing a new 40 ft german made boat in the Med, maybe from Lagos, and explicitly from Croatia to Lagos (4000 nm, no less).
The questions arising from this are obvious.

/J
Hum, that is impressing. I have made a little search also. Take a look:


It seems a brand new Hanse 40. The one that took the photo was Helen Schicketanz and on her blog we can read:


June 28, 2013
We left Lagos on Monday, a day later than we had planned.

Ex-Pat Online: June 2013

"July 30, 2013...None of us could believe how quickly we ran aground. The area was very badly marked; in fact, there was nothing to indicate shallow water that we could see. Frank was checking the depth and I looked out and commented that it was getting shallow and BAM! We were stuck. The waves that were hitting us did not help us get out either. We had to call the marina we had just left and they sent help. I think probably most sailors have a running aground story; now that we have ours does that mean we are off the hook?

... The woman in the marina near where we ran aground made all kinds of phone calls for us--to boatyards, to the bank when we needed to get cash and the one ATM in town was still out of order (after having been out of order the night before as well) and lent Frank the marina's scooter to get out to the money machine which was quite far away. ....
....
The same people ran the marina who ran the boatyard in Carloforte where they checked the keel. ..."

Ex-Pat Online: July 2013

September 8, 2013
Unfortunately, along the way we picked up a fishing net and were dragging it behind us. We tried with the boathook to dislodge it but it was too deep and we couldn't move it. We thought that maybe it was wrapped around the keel. Since we were sailing without the motor we figured we would deal with it once we stopped to anchor. ....


Ex-Pat Online: Frank Under the Boat

10 October, 2013
We arrived back in Lagos on September 22 and Max started school again on the 24th. He only missed three days, thanks to Frank's incredible planning and navigation!



Ex-Pat Online: October 2013


Frank, are you this FranK? Is Helen Schicketanz your daughter? She has nice pictures on Flick, she is a good photographer.

Regards

Paulo
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Last edited by PCP; 11-21-2013 at 07:51 PM.
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  #27  
Old 11-21-2013
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Re: Never Buy a New Hanse

Nice blog, great pictures, but ....... quite the comedy of errors and misfortune...

Curiouser and curioser....???
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  #28  
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Re: Never Buy a New Hanse

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  #29  
Old 11-21-2013
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Re: Never Buy a New Hanse

Ouch. I hate when a dude slams his own Frankenschnitzel in the door.

Quote:
Isabelle and I recovered pretty quickly, Max was sort of miserable, but the biggest irony was that I have NEVER seen anyone as miserable as Frank was--and he had never gotten seasick before!
Was it seasickness or buyer's remorse?

PS - I think I found the source of the cracked rudder:

Quote:
Saturday morning we got out of there as early as possible after hitting the grocery store (a very nice one, at least).
But as we all know, if you claim you haven't ever hit a grocery store, you either don't sail or you're a liar. Damn chartplotters.
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  #30  
Old 11-22-2013
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Re: Never Buy a New Hanse

Hi, everyone--This is Helen, Frank's wife, hijacking this post to mention a couple of things. I have tried several times to upload pictures here (which we did send to Hanse), but for some reason I keep getting a message that there is a server error. I hate to ask you to go somewhere else, but if you go to flickr and look in my photo stream (under Helen Schicketanz) you will see pictures of the cracked rudder. You will notice that the crack comes down from the TOP of the rudder. We discovered the cracked rudder when it was out of the water for anti-fouling last June; the running aground mentioned in the blog was at the end of July and did no damage to the rudder.

Second, it is not entirely accurate to say that the boat was not sailed for eleven months. We did sail it for a week in April. Before that--and yes, I grant you that there are a lot of things we should have known/researched/questioned--we could not leave the dock because we were trying to get it registered and insured in our names (SOY made both of these things very difficult, taking twice as long as necessary to get us the paperwork we needed). When we did sail it, we had very calm seas and did not notice anything with the rudder; we certainly did not hit anything.

We did not inspect the rudder when we purchased it, as it was a new boat. Consequently, it did not occur to us that it would be necessary to inspect it. SOY delivered the boat and put it in the water, where it was when we arrived to claim it. Perhaps we were too trusting.
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