Originally Posted by Frankschicketanz
The boat is a 2011 model, not launched until 2012 as it was a demo model. Perhaps we should have followed the common sense of never buying a demo model of anything, but as Frank (this is Helen again) said--I think here, but maybe not--one reason that we bought the boat in the first place is that Hanse is a well-respected company who do build a good product. It was delivered by truck--brought from the Chiemsee to the south of France--and launched there. There are no pictures of the bottom of the rudder because quite honestly it didn't occur to me; I wanted the crack to be recorded as clearly as possible. We have not had any sort of tidal surge or any of the conditions people have mentioned. Frank says to also mention that he agrees with you who have pointed out the inflammatory nature of the title of the post, but he posted not long after he had gotten the reply from the CEO. As an English teacher, I probably should have vetted the title but didn't.
On another issue, how did you manage to get that picture up? I tried several times to upload it and kept getting a server error.
First of all welcome to sailnet. I hope you stay. I like your photos. As some had said photobucket works better for posting on another forums and it is free too. If you want to share your voyage photos with us, you can post them here:
Pictures: Those perfect moments
As many had already said we had bad experiences with people that are not members and uses the site to as a way to pressure companies trough bad publicity regarding claims that cab be (or not) justified.
Things went wrong from the beginning with the title of the thread and with some no factual information even if not intended.
From what I can understand you did not checked the boat on delivery, I mean the underwater part, namely the ruder and don't know if that crack had to do with the boat transport by road. I assume that you or your father looked at the boat before buying it and that crack was not there.
It seems to me that the CEO of Hanse knows perfectly that type of crack cannot happen on a new boat without some hardship. It look like a pressure crack and that's why he asked to see a photo of the bottom of the rudder and almost for sure it is not a fabrication defect.
Probably it happened with the charging or discharging from the boat to the truck and then Hanse has nothing to do with it. I am not saying that he was nice and that he could not have done better, just that he was not obliged to do better: The warranty regards defects not what happens to the boat after this one is delivered to the dealer. If the dealer messed up it is to the dealer to get it right. I know that the dealer bankrupted, yes they could have been nice on Hanse and took over the dealer's responsibility....but they were not obliged to do that. They probably had sold that boat to the dealer at more than a year.
I have a question: You have repaired the rudder before going on that tour on the med? How much was the cost of the repair?
And another question: How much was the discount on that boat over the price since it was obviously a demonstration boat that served for nothing since that model was not anymore in production when it was sold?
That transaction looks like to be a particular one. Hanse had probably sold that boat to the dealer more than a year ago.
The more important is that you have a new nice boat and are having fun with it. Who knows maybe we meet at sea. I live in Portugal but most of all I sail on the med. Next year I will sail on Italy and Greece