Never Buy a New Hanse - SailNet Community
 29Likes
Reply
 
LinkBack Thread Tools
post #1 of 114 Old 11-18-2013 Thread Starter
Junior Member
 
Join Date: Apr 2012
Location: Lagos, Portugal
Posts: 8
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
 
Exclamation Never Buy a New Hanse

Save yourself any aggravation by not buying a new Hanse. We bought a Hanse 400 last year and had it delivered from Germany to Portugal. After being in the marina for 11 months, we had it taken out of the water to have the bottom cleaned before our cruise into the Mediterranean. A 12-inch crack was discovered on the rudder--a clear case of warranty, right? Not from Hanse's point of view. They refused to pay for the 1000-euro repair, along with approximately another 1000 euroes' worth of repairs on the voyage which should have been covered by the warranty. This is a company that values the bottom line over customer satisfaction, an attitude that permeates the company all the way to the CEO, whom I emailed.
Frankschicketanz is offline  
Quote Quick Reply Share with Facebook
Sponsored Links
Advertisement
 
post #2 of 114 Old 11-18-2013
I don't discuss my member
 
Fstbttms's Avatar
 
Join Date: Feb 2003
Location: Under a boat, in a marina, in the San Francisco Bay
Posts: 2,177
Thanks: 5
Thanked 25 Times in 25 Posts
Rep Power: 13
 
Re: Never Buy a New Hanse

You had use of the boat for almost a year and then upon discovering the boat was damaged, want the manufacturer to pay for the repair?

I don't see where Hanse has any responsibility at all.
Fstbttms is offline  
Quote Quick Reply Share with Facebook
post #3 of 114 Old 11-18-2013
Senior Member
 
Join Date: Feb 2011
Location: San Francisco Bay area
Posts: 2,509
Thanks: 5
Thanked 57 Times in 57 Posts
Rep Power: 5
 
Re: Never Buy a New Hanse

I wonder what Hanse's take is. I suspect they said it's not covered because you hit something. I also suspect you did hit something.

"A 12-inch crack was discovered on the rudder--a clear case of warranty, right?" No, not clear at all.

Anyway this thread is worthless with only one point of view.

Bristol 31.1, San Francisco Bay
MarkSF is offline  
Quote Quick Reply Share with Facebook
post #4 of 114 Old 11-18-2013
Learning the HARD way...
 
eherlihy's Avatar
 
Join Date: Jan 2007
Location: Boston / Ft Myers Area
Posts: 3,961
Thanks: 152
Thanked 99 Times in 96 Posts
Rep Power: 9
 
Re: Never Buy a New Hanse

I gotta agree with MarkSF. If I were Hanse I would ask you to provide some proof that the damage was not caused by impact, mis-use, or abuse. Otherwise, go fish.

Also posting a gripe about a manufacturer, with only one other post in SailNet (your post count is 2), causes me to be on guard.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

USCG Licensed OUPV Captain, ASA 101/103/104/105/106/118 Certified Instructor - Also certified in Recreational Marine Electrical Systems
eherlihy is offline  
Quote Quick Reply Share with Facebook
post #5 of 114 Old 11-18-2013
Senior Member
 
chucklesR's Avatar
 
Join Date: Sep 2007
Location: Pasadena Md - Magothy side
Posts: 5,979
Thanks: 10
Thanked 31 Times in 31 Posts
Rep Power: 10
     
Re: Never Buy a New Hanse

Ditto the above.

Next time you run aground check for cracks and never believe a delivery skipper when he says he didn't hit anything.
jimgo likes this.

Lessons learned are opportunities earned.
chucklesR is offline  
Quote Quick Reply Share with Facebook
post #6 of 114 Old 11-18-2013
Senior Member
 
Tim R.'s Avatar
 
Join Date: Mar 2003
Location: Portland, Maine
Posts: 1,543
Thanks: 1
Thanked 27 Times in 26 Posts
Rep Power: 13
 
Re: Never Buy a New Hanse

Hire a surveyor to determine cause of crack. You present no credible evidence here to blame Hanse. Without any history here your viewpoint is rather weak.

Tim R.
Out cruising
1997 Caliber 40LRC

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

-----------------------------------------------------
Tim R. is offline  
Quote Quick Reply Share with Facebook
post #7 of 114 Old 11-18-2013
Senior Member
 
azguy's Avatar
 
Join Date: Jul 2012
Location: Scottsdale
Posts: 559
Thanks: 0
Thanked 15 Times in 15 Posts
Rep Power: 3
 
Re: Never Buy a New Hanse

I for one, would like to know how the manufacturer determined it wasn't a warranty issue, did you send them pictures or did they send a representative out..??

I guess I'm not with the consensus and feel like if you spend a small fortune (just assuming a new 40' is a small fortune) they should have maybe paid for half just to insure some good press if nothing else....

1988 C22 Owner
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
azguy is offline  
Quote Quick Reply Share with Facebook
post #8 of 114 Old 11-18-2013
Senior Member
 
Join Date: Aug 2013
Location: Sweden
Posts: 279
Thanks: 7
Thanked 17 Times in 17 Posts
Rep Power: 2
 
Re: Never Buy a New Hanse

It is o course that with the one-side story, it is better to get some "evidence". OP is frustrated and disappointed, want to do some flaming. This is not a good place for such, in particular without photos.
Alas, OP cannot publish such either - has too few contributions. More frustration.

But before we go to far in this, we should remember that Hanse has had rudder issues before. As many others have had.

If there is a typical crack in the rudder, and no other signs of impact, then - photo and put on some of the many servers available. Publish the link in this thread. First then is it possible to assess.

Hanse must have had some reason for not paying. What?
Any reasoning?

If Hanse refuses, then it is an insuranse issue - sudden impact, decided by Hanse.

Most Hanses are nice boats. Wouldn't hesitate myself. Do not loose any sleep over an issue like this.

/J
Jaramaz is offline  
Quote Quick Reply Share with Facebook
post #9 of 114 Old 11-18-2013
grumpy old man
 
Join Date: Apr 2011
Posts: 3,975
Thanks: 1
Thanked 93 Times in 89 Posts
Rep Power: 5
 
Re: Never Buy a New Hanse

What would bother me is the manufacturer's quick dismissal of the claim.

Please visit my blog. It's fun to read.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Bob's Blog ....

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Please also visit my new web site
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
bobperry is offline  
Quote Quick Reply Share with Facebook
post #10 of 114 Old 11-18-2013
I don't discuss my member
 
Fstbttms's Avatar
 
Join Date: Feb 2003
Location: Under a boat, in a marina, in the San Francisco Bay
Posts: 2,177
Thanks: 5
Thanked 25 Times in 25 Posts
Rep Power: 13
 
Re: Never Buy a New Hanse

Quote:
Originally Posted by bobperry View Post
What would bother me is the manufacturer's quick dismissal of the claim.
Assuming that was the case. We only have one unhappy boat owner's version of the story.
Tim R. likes this.
Fstbttms is offline  
Quote Quick Reply Share with Facebook
Reply

Tags
hanse , new boat purchase advice

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the SailNet Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Please note: After entering 3 characters a list of Usernames already in use will appear and the list will disappear once a valid Username is entered.


User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Hanse Cockpit teshannon Sailboat Design and Construction 16 02-28-2008 02:50 AM
Hanse stm Boat Review and Purchase Forum 7 02-08-2008 08:09 PM
Hanse Alden68 Boat Review and Purchase Forum 26 06-27-2007 02:13 PM
Hanse 37 LarryLevine Boat Review and Purchase Forum 1 09-29-2002 05:56 PM
HANSE LarryLevine Boat Review and Purchase Forum 8 07-09-2002 11:30 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome