Builder Dealer Items - SailNet Community

   Search Sailnet:

 forums  store  


Quick Menu
Forums           
Articles          
Galleries        
Boat Reviews  
Classifieds     
Search SailNet 
Boat Search (new)

Shop the
SailNet Store
Anchor Locker
Boatbuilding & Repair
Charts
Clothing
Electrical
Electronics
Engine
Hatches and Portlights
Interior And Galley
Maintenance
Marine Electronics
Navigation
Other Items
Plumbing and Pumps
Rigging
Safety
Sailing Hardware
Trailer & Watersports
Clearance Items

Advertise Here






Go Back   SailNet Community > On Board > Boat Review and Purchase Forum
 Not a Member? 


Reply
 
LinkBack Thread Tools
  #1  
Old 09-21-2002
Senior Member
 
Join Date: Sep 2000
Location: western Penna.
Posts: 248
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 15
halyardz is on a distinguished road
Builder Dealer Items

Some posters believe making auto-boat industry comparisons are not appropriate. In a recent issue of Boating Industry International notes "While the boating industry is clearly very different from the auto industry in terms of volume, product quality, distribution and service, the differences don''t matter to consumers comparing the two experiences." The conclusion seemed to point to a real problem between manufacturers and dealers and that they need to meet or exceed customer expectations if they are to retain customers and attract new ones.

The spin seemed directed mostly at powerboats. Any opinions on the sailboat situation?
Reply With Quote Quick reply to this message Share with Facebook
  #2  
Old 09-22-2002
paulk's Avatar
Senior Member
 
Join Date: Jun 2000
Location: CT/ Long Island Sound
Posts: 2,555
Thanks: 4
Thanked 23 Times in 22 Posts
Rep Power: 15
paulk is on a distinguished road
Builder Dealer Items

Parallels between the auto and boat industies are obvious. Both are providing long-term (cars? long-term?) non-consumable products to the public, and are set up with manufacturers working through dealerships. They will encounter similar issues, like warrantee coverage and repair work, because of this. The differing natures of their customers and products will also create differences. What a Rolls-Royce customer wants and expects is different from the guy looking for a Chevy. The sailor is different in some ways from the powerboater. To work, the system needs to meet the needs and expectations (are they always the same thing?) of their respective customers. It''s Psych 101 all over again, every day, for everybody.
Reply With Quote Quick reply to this message Share with Facebook
Reply

Quick Reply
Message:
Options

By choosing to post the reply above you agree to the rules you agreed to when joining Sailnet.
Click Here to view those rules.

Register Now

In order to be able to post messages on the SailNet Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Please note: After entering 3 characters a list of Usernames already in use will appear and the list will disappear once a valid Username is entered.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

 
Posting Rules
You may post new threads
You may post replies
You may post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


Similar Threads
Thread Thread Starter Forum Replies Last Post
What items would YOU take cruising?? TxSailor Cruising & Liveaboard Forum 20 04-19-2006 05:57 PM
Budget Items to be considered.... GarrettK Boat Review and Purchase Forum 10 08-26-2004 05:38 PM
galley items 1yearrtogo Provisioning 2 08-08-2004 07:09 AM
New Philadelphia Tartan & C&C Dealer Bluesmoods Boat Review and Purchase Forum 5 12-31-2003 11:46 AM
Selling with dealer or broker?? henryvand General Discussion (sailing related) 2 10-21-2003 02:27 PM


All times are GMT -4. The time now is 05:32 AM.

Add to My Yahoo!         
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
(c) Marine.com LLC 2000-2012

The SailNet.com store is owned and operated by a company independent of the SailNet.com forum. You are now leaving the SailNet forum. Click OK to continue or Cancel to return to the SailNet forum.