C&C warranty issues

[ehmanta]

I would assume that the toerail fabrication is the same as my T-37, where the toerail is bolted down every 6" -8" using 1/4" bolts that are recieved into tapped holes in the aluminum plate that is fiberglassed into the inward-turned flange on the hull. If you ever have to remove these bolts, there will most likely be some corrosion due to dissimilar metals, so an impact driver may be necessary.
I was getting nervous about Novis marine recently (two days ago) when I called their service/parts phone number on their website and got a "not in service" response. Then I called the dealer in Annapolis and they gave me another number, which I called and got the same response. I then e-mailed the parts department...my e-mail bounced back....mmmmm. I filled out a purchase inquiry on their website about buying a new boat and finally got a quick response both by phone and e-mail. The person I talked to said that they are busy and have 11 orders for new boats and that the rumors about their demise is only rumors. The person I talked to was happy to answer my technical questions regarding my 1977 T-37, so what this all means, is anybody's guess
All I hope for with Novis is that they correct things that they should and make their buyers happy.....isn't that what a good company should do?

[doubleeboy]

Any update on how this problem is being resolved, if at all? Did a surveyor look at the boat yet?

michael

[doubleeboy]

Thanks for the update, you have my sympathies, what a monumental headache. I would consult a rigger if you haven't already, if you need recommendations holler. If your surveyor wasn't Erik, give him a call for a chat he is very good.

Keep us posted, Good Luck
michael

[blt2ski]

Now that I am seeing this boat is in PS, I am wondering which 115 this is? % or so dk blue, one maybe 2 red ones, one that is lt blue/grey, altho the dealer still has that one...........

any way, hope it gets fixed, not sure MSC has anything to say, other than they should have sold it new, unless it came out of the BC dealer initially.

Marty

[JohnRPollard]

Originally Posted by user

Without going into alot of detail just yet here is the update: response from factory through dealer after 6 weeks of repeated calls and emails was basically this (not a direct quote): "its just the gunwhale is out, not the deck. The mast is centered, the boat is a bit bigger on one side than the other". The story is that when the hull is pulled from the mold, nothing is holding the sides of the hull in place before the deck is placed on. So one side can fall away more than the other and then the deck is trimmed to whatever hull shape is there.

This does not expain many of the other indicators that I see on the boat, (like below deck) so I am pulling it tomorrow and putting the laser on it (keel, rudder, mast). I hope that they are right and that I am wrong. Not the best QC but it would at least mean the mast and shrouds are centered on the keel. Yes a surveyor looked at it and he is just shaking his head. No one knows exactly what is going in here. Fun stuff.

As far as the spreaders being assymetrical, now I am being told that the hole in the spreader bar was drilled incorrectly. My headsail leech wears on the starboard lower and won't touch on the port side- and that one isnt even on a spreader. The chainplates are equa-distant from the forestay so I figure the mast must be radically twisted somehow. More fun stuff.

It would be cool if I could just start with a square boat. Is this unreasonable to ask for $250k?

That is incredible.

"its just the gunwhale is out, not the deck. The mast is centered, the boat is a bit bigger on one side than the other".

In your place, I'd be arranging legal representation. You need to play hard ball with these people. Not on the internet -- in court.

Good luck to you.

[monteh]

How many inches is the one side bigger or pushed out? One, two?

[KeelHaulin]

Wow; they don't cradle/shim the hull correctly, then they just say "that's how it's made"? Getting the hull symmetric before the deck goes on is one of the most important parts of boat construction. This is the reason why it is a bad idea to lift your deck completely off of the hull (say to re-bed the toerail); because if the hull could shift and make it very difficult to re-assemble.

I think that if Novis won't either repair or replace; it's time to lawyer-up.

[slap]

I understand that the new owner of Tartan and C&C is Hanover Marine, LLC. If they bought it as an asset purchase agreement, they might not be liable for any warranties on the boats built by the previous owner.

Sometimes companies in that position will honor warranty claims as a matter of good will.

[KeelHaulin]

Isn't that just another name change by Tim Jackett? That's what I thought was going on the last time we discussed -the new- C&C/Tartan's business practices (the thread was deleted under threat of legal action against Sailnet).

[sailingdog]

Hanover Marine is a shell corporation run by Jackett/Ross/et al and was probably formed for the specific purpose of dodging old liabilities, including warranty issues. This is NOT the first time that Jackett/Ross et al have done this. I would seriously doubt that they would honor any warranty given all the efforts they've gone to in order to dump such liability.

Originally Posted by slap

I understand that the new owner of Tartan and C&C is Hanover Marine, LLC. If they bought it as an asset purchase agreement, they might not be liable for any warranties on the boats built by the previous owner.

Sometimes companies in that position will honor warranty claims as a matter of good will.