We just returned from a trip in which we chartered bareboat through Conch and I have the following to say about our experience with them. The boat was about what we expected however it was not really very inviting. For example, we had pillows that were about 100 years old that stank to high heaven along with tissue paper sheets that also stunk.
Housekeeping was generally very poor-dirty cutlery and utensils, etc. Had to give the place a scrub down, but unfortunately had to live with the bedding the whole trip. Two heads would not stop stinking. We could overlook all of this with the right concern from the operators however Customer service was dismal. Phone calls not returned in general. When we did get a voice, there was basically no answer
to our query on equipment that would not stop beeping or missing integral equipment.
We still managed to have an absolutely FANTASTIC
time and learned to overlook or live with this aspect, but the salt on the wound was when we returned to Conch. First, they quickly closed shop and left us without water for the night. However not before sticking it to us as follows: We had run over the whaler line prior to returning. Line was cleanly severed however they called it prop wrap and quickly put through our $1500 Damage deposit
. Just a tad slimy. I know this company started out with a Canadian couple who were know to 'care', however, perhaps they've grown tired of the business or are entrusting the wrong staff. We payed this company an extra $250 to sleep on board before our flights and the first thing we saw upon arriving home was an email complaining that we didn't do the dishes (with no water?).
Anyway, there are lots and lots of options out there (my husband has had plenty of previous good experience with Moorings) and I'd suggest if you are looking for a good deal, but still want to savor your hard earned vacation, find a company with a personal touch. I could add a lot to this review, but I think I've said enough.
Have a great trip!!