Join Date: Aug 2006
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Take a deep breath, y'all! I appreciate ALL replies and take everything as it is intended, but always with a grain of salt. I realize everyone's opinions are subjective and not written on stone tablets.
I've seen tons of reports from Moorings and Sunsail customers who have mechanical breakdowns on brand new boats. That's just the nature of the beast. I'm not going to let a burned out light bulb bother me or ruin my vacation. How the charter company RESPONDS to major breakdowns is far more important to me.
I particularly appreciate replies like that from 'Sweetsailing'. Personal experiences are the most useful to me even though mine might not be the same. It's nice to hear how people were treated by staff/owners, etc.
What contact I've had with the "BIG GUYS" has been almost completely unsatisfactory. They were happy to send me their beautiful brochures and DVD's, but when it comes to answering questions, all I got was an attitude that seemed to tell me "go away until you're ready to send us money". I will NEVER do business with such a company, even if they have the best boats on the planet. I am a business owner in a service profession and can easily recognize when a company has the 'almighty dollar' as their primary focal point. It always hurts their service, always.
Anyway, didn't mean to sermonize. Just trying to pass on, as politely as possible, what this one customer (who is brand new to sailing & chartering, BTW) is looking for, for the benefit of anyone who peruses this board.
I hope everyone has a great day of thanksgiving and can find something to thank God for.