where to complain

jesenko · #1 (**permalink**) 03-30-2007

I have very bad experience with Abaco Charter from Hope Town.
Is there any organization or something to complain? What about US Cost Guard, since they claim all boats are USCG certified?

sailingdog · #2 (**permalink**) 03-31-2007

If you had a really bad experience... document it and write a letter to them, and ask for a refund... or an adjustment... They're in Hope Town, which isn't in the US... so the USCG will not have much influence, and wouldn't really care.

If the charter company won't play ball... I hope you paid by credit card. If you did, you can complain to your credit card company, and the 800-lb. bank can go to bat for you.

Spartan · #3 (**permalink**) 04-17-2007

Vernon's grocery, I believe this is the official complaint department in Hope Town

Just kidding of course, I really wouldn't advise anyone to walk into that place with a complaint, might get hit in the head by a flying loaf of bread. Best advice, contact the charter company one last time and try to resolve your issue. If you don't have any luck than come back to the board and post an HONEST and FAIR descripition of your experince. The Abacos is a great place but you have to be able to roll with a few punches, not everyone is customer service driven if you know what I mean. Safe bet, stick with the majors like Moorings, they run an excellent operation out of Marsh Harbor.

jesenko · #4 (**permalink**) 04-18-2007

I'll post description with pics what happened in 10 days when i come back from vacation.

thanks