Bad experience in Sidney, BC

[islandcruising]

Hi folk, I am the owner of the business. Our mistake arose because an employee, that co-ordinated the the dive activities, did not report the markings after a previous charter. This person no longer works for Island Cruising. When the images were presented to us, we saw the markings and I had no knowledge of that they were present prior to the client boarding. Our contracted diver also had a standby conducting his duties. She knew nothing of the previous markings. All in all, a number of conditions that I was unaware of. We immediately asked for more images and this led me to believe that the underside of the keel had not been painted after a previous incident. I called the client and apologized for the mistake. Had we not identified the mistake from the new images, it would have been evident when we hauled the yacht. We have no desire to direct blame mistakenly. We date stamp images from the dive that takes place after every move of the yacht to avert such situations.