Don''t want this to become a slanging match, but if negative points are made about a charter company, we feel that we should have the right to defend ourselves.
As a part-owner of Barefoot, I have to say that it is blatantly false to say that the owners of this company hid from this client, or that we "couldn''t even give them a lift to a Motel". On the contrary, the owners'' office at Barefoot is manned 7 days a week from 0800 to 1800 and, unlike many charter companies, our owners are here on site and always willing to talk with clients or even to give them a lift to nearby hotels.
This yacht suffered from a failed through-hull fitting, which is something that can happen on any yacht. We did not show "no interest" in helping the clients - rather, we did everything humanly possible to assist, including summoning mechanics in Union Island, but eventually we realised that the problem could not be rectified without hauling the yacht out of the water.
Prior and subsequent clients on this same yacht have given us glowing reports.
What is not mentioned here is that the client managed to break a mainsheet traveller that was only 18 months old. He was not billed for it.
What is also not mentioned is that a quick spray with WD 40 immediately rectified the so-called "problem" with the
anchor windlass. There is nothing wrong with this yacht''s
anchor windlass.
In our view, challenging sailing conditions aggravated this situation.
The "15 to 20 foot seas" that are mentioned were actually 6 to 8 foot seas - that really speaks for itself, doesn''t it?
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