Ordering from Sailnet - DON''''T
IF you are thinking of ordering from Sailnet - DON''t! I ordered the inccorect item and discovered there is NO customer service at Sailnet! I''ve copied my latest email to them:
This is the THIRD email I have sent on top of calling and leaving messages everyday this week ALL WITHOUT A RESPONSE FROM SAILNET!
At this point, I realize that although I have ordered almost $800.00 replacement parts, etc for my sailboat - Sailnet has NO customer support. At this point, I have accepted that I will not be returning the items I ordered by mistake. A small lesson. But, the bigger lesson is I will not longer order any items from Sailnet and will actively discourage everyone else from order there either.
Stephanie Coy
S/V Mystic Dancer
Sent 04/19/05
I sent an email several days ago requesting a RMA number for two 4x14" Beckson internal rain shields. Could you please send that information to me? I have already reordered the correct size rain shields and would like to return these as soon as possible.
Thank you,
Stephanie Coy
Sent 4/16/05
I recently ordered internal rain shields, Order # 460473, ordered 04/05/05. Two of rain shields for 4 x 14" ports, Stock Code #39-00074, BKSIRS-414s were the incorrect size. I have already re-ordered the correct size, but need to return the two 4 x 14 shields.
Please send me a RMA so I can return the items.
Thank you,
Stephanie A Coy, Cust #XXXXXXXX
S/V Mystic Dancer
IF you are thinking of ordering from Sailnet - DON''t! I ordered the inccorect item and discovered there is NO customer service at Sailnet! I''ve copied my latest email to them:
This is the THIRD email I have sent on top of calling and leaving messages everyday this week ALL WITHOUT A RESPONSE FROM SAILNET!
At this point, I realize that although I have ordered almost $800.00 replacement parts, etc for my sailboat - Sailnet has NO customer support. At this point, I have accepted that I will not be returning the items I ordered by mistake. A small lesson. But, the bigger lesson is I will not longer order any items from Sailnet and will actively discourage everyone else from order there either.
Stephanie Coy
S/V Mystic Dancer
Sent 04/19/05
I sent an email several days ago requesting a RMA number for two 4x14" Beckson internal rain shields. Could you please send that information to me? I have already reordered the correct size rain shields and would like to return these as soon as possible.
Thank you,
Stephanie Coy
Sent 4/16/05
I recently ordered internal rain shields, Order # 460473, ordered 04/05/05. Two of rain shields for 4 x 14" ports, Stock Code #39-00074, BKSIRS-414s were the incorrect size. I have already re-ordered the correct size, but need to return the two 4 x 14 shields.
Please send me a RMA so I can return the items.
Thank you,
Stephanie A Coy, Cust #XXXXXXXX
S/V Mystic Dancer