Dr. Diesel, Foley Engines, and me... - Page 2 - SailNet Community

   Search Sailnet:

 forums  store  


Quick Menu
Forums           
Articles          
Galleries        
Boat Reviews  
Classifieds     
Search SailNet 
Boat Search (new)

Shop the
SailNet Store
Anchor Locker
Boatbuilding & Repair
Charts
Clothing
Electrical
Electronics
Engine
Hatches and Portlights
Interior And Galley
Maintenance
Marine Electronics
Navigation
Other Items
Plumbing and Pumps
Rigging
Safety
Sailing Hardware
Trailer & Watersports
Clearance Items

Advertise Here






Go Back   SailNet Community > On Board > Gear & Maintenance > Engines > Diesel
 Not a Member? 

Diesel This is a forum dedicated to diesel engines and their applicable accessories.


Reply
 
LinkBack Thread Tools
  #11  
Old 03-30-2010
BELLATRIX1965's Avatar
Maine Member
 
Join Date: Jan 2007
Location: Penobscot Bay Maine
Posts: 175
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 8
BELLATRIX1965 is on a distinguished road
Thumbs down Link To More Of Dr. Diesel's "satisfied Customers"

For starters, please see this 3-page thread of Dr. Diesel horror stories:

http://www.sailnet.com/forums/gear-m...engines-2.html

BUYER BEWARE!!!!
Reply With Quote Share with Facebook
  #12  
Old 03-31-2010
not Sully or Dandelion
 
Join Date: Sep 2008
Posts: 195
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 7
MorganPaul is on a distinguished road
I thought I would post a picture of the good doctor. From his website.

AERA Names New Director. - News



Quote:
Foley named Director


The Vermont/New Hampshire Direct Marketing Group just named Jay W. Foley, President of Foley Engines, as a Director of the VT/NH Direct Marketing Group. This is a marketing association of 100 New England firms seeking to improve how they communicate with their customers. Foley Engines specializes in Perkins, Deutz and John Deere engines and parts, and uses the internet including a blog by Dr Diesel as well as direct mail to offer tech support to their customers.
From here. Foley named Director - News


Reply With Quote Share with Facebook
  #13  
Old 04-01-2010
MARC2012's Avatar
Senior Member
 
Join Date: Mar 2008
Posts: 594
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 7
MARC2012 is on a distinguished road
If that is the case just think what the other 99 are like.Some might send a hit man if you just call.marc
Reply With Quote Share with Facebook
  #14  
Old 04-01-2010
sailingdog's Avatar
Telstar 28
 
Join Date: Mar 2006
Location: New England
Posts: 43,291
Thanks: 0
Thanked 11 Times in 11 Posts
Rep Power: 13
sailingdog is just really nice sailingdog is just really nice sailingdog is just really nice sailingdog is just really nice sailingdog is just really nice
I wonder what the Vermont/New Hampshire Direct Marketing Group would do if they saw the threads regarding Dr. Dipshit?

An anonymous e-mail might be appropriate.
__________________
Sailingdog

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Telstar 28
New England

You know what the first rule of sailing is? ...Love. You can learn all the math in the 'verse, but you take
a boat to the sea you don't love, she'll shake you off just as sure as the turning of the worlds. Love keeps
her going when she oughta fall down, tells you she's hurting 'fore she keens. Makes her a home.

—Cpt. Mal Reynolds, Serenity (edited)

If you're new to the Sailnet Forums... please read this
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
.

Still—DON'T READ THAT POST AGAIN.
Reply With Quote Share with Facebook
  #15  
Old 04-01-2010
Capnblu's Avatar
Senior Member
 
Join Date: Mar 2006
Location: Squamish
Posts: 659
Thanks: 0
Thanked 4 Times in 4 Posts
Rep Power: 9
Capnblu is on a distinguished road
Is "Phil" related to Dr. Dipshit, or is it his alter ego? Is there a list of the 99 other business's.
__________________
Why, why, why?
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

I Don't Know! I Don't Know!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Reply With Quote Share with Facebook
  #16  
Old 04-01-2010
skipgundlach's Avatar
Senior Member
 
Join Date: Oct 2002
Posts: 137
Thanks: 2
Thanked 0 Times in 0 Posts
Rep Power: 12
skipgundlach is on a distinguished road
BBB responds...

BBB responds...

************
Complaint ID#: 224611
Business Name: Foley Marine & Industrial Engines, Inc.

Thank you for contacting your BBB. Your complaint was received on March 30, 2010 and has been assigned case# 224611in our files. Please make a note of this number for future reference.

Your complaint has been applied to the following business:
Foley Marine & Industrial Engines, Inc.
200 Summer Street
Worcester, MA 01604

The case has been reviewed and has now been forwarded to the business for their response. This business has until April 15, 2010 to respond to your complaint. You may contact our office after April 15, 2010 to check the status of your complaint.

We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case click here. (if the link doesn't come through, it's Better Business Bureau)

Sincerely,

Tricia Smith
Dispute Resolution Specialist
BBB Complaint Department

*************

You can click the link to see what wound up in their files; once we're back in internet range (a couple of weeks) we'll check and see what's happened, but likely, given her good followup so far, Tricia may well notifiy me directly of progress.

Stay tuned :**))

L8R

Skip

Morgan 461 #2
SV Flying Pig KI4MPC
See our galleries at Web-Folio -- Your Portfolio on the Web !
Follow us at TheFlyingPigLog : Morgan 461 Hull #2, Flying Pig
and/or Flying Pig Log | Google Groups

"You are never given a wish without also being given the power to
make it come true. You may have to work for it however."
(and)
"There is no such thing as a problem without a gift for you in
its hand
(Richard Bach)
Reply With Quote Share with Facebook
  #17  
Old 04-01-2010
not Sully or Dandelion
 
Join Date: Sep 2008
Posts: 195
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 7
MorganPaul is on a distinguished road
I have never called Dr. Diesel.

Just out of curiosity does this guy have a massachushits accent.
Reply With Quote Share with Facebook
  #18  
Old 05-01-2010
skipgundlach's Avatar
Senior Member
 
Join Date: Oct 2002
Posts: 137
Thanks: 2
Thanked 0 Times in 0 Posts
Rep Power: 12
skipgundlach is on a distinguished road
Foley Engines responds to the BBB - a followup to a post of about a month
ago titled "Dr. Diesel, Foley Engines, and me..." and subsequent thread
expansion which included reference to the Better Business Bureau...

As I was under sail and out of internet communication, I didn't see this
until just recently...

For those interested in seeing any other stuff which may appear, you can go
to the link in the BBB - click on the "more" for expansion of any section:
Better Business Bureau...

This response from Foley was sent to the BBB on 4-1 (appropriately, April
Fool's Day).

Contact Name and Title: Philip George, Service Mg
Contact Phone: 508-753-2979
Contact Email: phil@foleyengines.com
Dear Sir/Ms.,

We sold Mr. Gundlach a set of fuel injectors for his Perkins Marine engine.
The transaction was quite simple. Mr. Gundlach called to place an order with
us. We took his order in good faith. The parts he purchased were
remanufactured and sold exchange (the old parts have to be sent back to us).
The old injectors came back and we shipped a set of Factory Remanufactured
injectors out to Mr. Gundlach. In the interim, Mr. Gundlach says he left a
very small fitting on his old injectors. By the time this was brought to our
attention Mr. Gundlach's old injectors had been processed along with the
hundreds of other injectors we process every week. We could not entertain
Mr. Gundlach's request for our people to "dig" through approximately 3000
injectors cores to look for these fittings. At that time we advised him to
simply go to his local Perkins dealer and obtain the replacement fittings
that he had said he had sent to us. The total cost for these parts should
not have exceeded $15. We can not take responsibility for Mr. Gundlach's
decision to remove or nor remove these fittings from his old injectors. For
all of the above reasons we unable to offer Mr. Gundlach any money for his
mistake.

Furthermore, Mr. Gundlach has a track record of writing long winded
complaints about issues with little or no merit. We are getting phone calls
from past customers in the caribbean telling us that Mr. Gundlach is posting
negative comments about our 96 year old company on various sail boat
internet discussion sites including Sailnet and the Morgan 41 owners site.
(Apparently Mr.Gundlach's boat, The Flying Pig is a Morgan). Our customers
also tell us to disregard his rants because he has a pattern of posting
daily on many different sites and he doesn't have the highest credibility.

We urge the BBB to overturn this complaint. We have referred this matter to
our attorneys and they tell us that they will be pursuing this matter in the
courts of the Commonwealth of Massachusetts for damages resulting from
"interference with a beneficial business relationship" and slander.

Please feel free to contact me with any questions.


Best Regards,

Philip George
Service Manager
508-753-2979
phil@foleyengines.com



I'd be interested to see on what basis I can be found responsible for (Open
Quote) "interference with a beneficial business relationship" and slander
(close Quote) given that most of my post on which the complaint would be
based consisted of verbatim transcripts of our email communications, of
which half were theirs (and, of course, theirs, proving my point).

Not to mention that slander is verbal defamation (from the Legal Dictionary:
"1 : defamation of a person by unprivileged oral communication made to a
third party"); I believe Mr. George intends Libel, the publishing of
untruths (from FAQ's : "The
classic definition is: "a publication without justification or lawful excuse
which is calculated to injure the reputation of another by exposing him to
hatred, contempt or ridicule." (Parke, B. in Parmiter v. Coupland (1840)
GM&W 105 at 108)" - and many other interesting points found at the same
site, all of which point to a fruitless enterprise on the attorney's part, -
but if his attorneys say it's slander, who am I, not a lawyer, to disagree?
And, do my numerous confirmatory respondents in public fora also run the
risk of such approbium???

And then there's his audacious and scurrilous mendacity with his customers, some (others) found at Sailnet, of all places, given his citation using Sailnet as part of his rant. I'm hardly alone - see
http://www.sailnet.com/forums/gear-m...y-engines.html as
just a single point of reference for some perspective :**)) I'd have done
myself a world of good to have seen this link before my encounter (but I
didn't). To the above paragraph, did his attorneys go after all those posters, as well?? Note his "our customers tell" them to disregard me. Interesting that I've not heard from any of them in his defense, nor get the criticism (I get plenty of criticism - read: polarity of views - about some of my posts on various levels, but not usually about stuff I have first-hand experience with) cited. Am I now to take _him_ to libel action? :**))

Note, of course, the total lack of response to the bait-and-switch part of
the complaint, let alone the customer service attitude and followup
(including offering to sell me the missing parts and then demanding an
additional $50 purchase when I tried to do that, as seen in my original -
another bait-and-switch, in my view). However, back to his response
specifics:

Foley Engine, the self-proclaimed diesel engine experts, should not have had
to be notified of a part sent into them (the banjo bolts) which should have
been retained. I've never before worked on them (if I had, I might have
known not to include them when I sent off the cores, despite my - new -
spares having them on them). However, even given my lack of practical
experience, if I'd seen 3000 injector cores come in (implied in the last 2
weeks between receipt and my notification) without them, I believe I would
recognize that this was out of order.

These so-called experts should have had that stick out like a sore thumb,
and have mentioned it in the requirement that I pay them $200 more than I
was quoted at the beginning. Without their having seen them, as seen in the
original, nothing would have happened (meaning, they had my injectors in
hand - had they not been acceptable cores, the order would have been
rejected, which suggests that they were inspected before I was called - and
were proceeding with the order, however it may have concluded). The
suggestion that I go to the local Perkins dealer, given that I was in the
Bahamas, was disingenous at best. Even when I was in the states, it
involved a drive of a couple of hours, as seen in my original post.

Failing that, as pointed out, in my last letter to them, and his response to
the BBB, it's less than $15 for the required parts. Don't you suppose that
it would have been REALLY good business (particularly, since I agreed, under
stress, to pay $100 more than I'd originally agreed), prompting a very
different sort of reaction from me, to have sent me those parts, new, with
the new injectors, saying something to the effect of "You'll need these;
they're not normally included, but since your engine won't run without them,
we've included them here. Remember us when you need more parts!"?

Those of you who follow my "rambling and nonsensical posts" (an assertion
from a followup poster to the BBB site, but softened to include that Foley
had a rough reputation in dispute resolution) know that I make repetitious
very positive noises about vendors I find going out of their way either in
good customer service or in delivering more than they promise, including
links to how to find them, in case one of my thousands of readers might like
to take advantage of such superior vendors. Imagine the difference
(counterweight to all the negative stuff which appears other than in a
thread originated by me, if one searches, as I SHOULD have done, before my
order) if I'd been singing their praises not only on this but on future
encounters with them!?!

You (regular readers) also know that I'm not shy about admitting dumb
mistakes. Likely, my retelling of this (different!) tale would have
included laughing at myself, and congratulating Foley on catching my error
(admitted, based on the new spares I had already in stock) and rectifying
it - whether by customer service of free parts, or, even, just a simple
sale of the parts to me (which should, of course, have occurred by their
immediate offer, instead of only after my many attempts to reach them, and,
especially, without requiring an additional $50 purchase).

Their loss, I've already eaten mine. If, in the EXTREMELY unlikely event
I'm so much as contacted by an attorney, let alone served, I'll follow up,
but, aside from this thread continuing, I expect this is the end of it.

L8R

Skip, lying George Town Exuma Bahamas

Morgan 461 #2
SV Flying Pig KI4MPC
See our galleries at Web-Folio -- Your Portfolio on the Web !
Follow us at TheFlyingPigLog : Morgan 461 Hull #2, Flying Pig
and/or Flying Pig Log | Google Groups

"You are never given a wish without also being given the power to
make it come true. You may have to work for it however."
(and)
"There is no such thing as a problem without a gift for you in
its hand
(Richard Bach)
Reply With Quote Share with Facebook
  #19  
Old 05-01-2010
Stillraining's Avatar
Handsome devil
 
Join Date: Jan 2008
Location: LaConner,Washington
Posts: 3,477
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 9
Stillraining is a jewel in the rough Stillraining is a jewel in the rough Stillraining is a jewel in the rough
Well if you need a reference as to what a jerk this guy is, just let me know...Its easy to paste a slant that makes you look bad..He is just one voice ..I have heard many contrary voices to his stellar claims of himself...Including a past employee...Ive been in buisness myself for 24 years and you cant find one complaint against me.

I will publicly stand behind anything I have said about him and my personal contact experience with him as 100% truthful.

Funny ....He looks just about the way I figured he would.....just missing the US flag and State Crest flag behind him ....
__________________
"Go Simple...Go Large"

Relationships are everything to me..everything else in life are just tools to enhance them.


The purchase price of a boat is just the admittance fee to the dance...you still have to spend money on the girl...so court one with something going for her with pleasing and desirable character traits others desire as well... or you could find yourself in a disillusioned relationship contemplating an expensive divorce.
Reply With Quote Share with Facebook
  #20  
Old 10-16-2010
Junior Member
 
Join Date: Oct 2010
Posts: 11
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
Warden is on a distinguished road
"Phony Marine"

Hello. This is what Foley engines did to me. Can I collect some complaints from others and make a website and post them to save other people before they get the same treatment? When I searched Foley Marine only one complaint showed up. Warden

On June 3rd I contacted Foley Industrial who advertises their company as… a leading expert in Twin disk power take offs.

I ordered from them a new clutch disk to replace mine that had lost its teeth after four years of hard use.They also suggested that I buy from them a pilot ball bearing to go with the clutch disk and so I did.The parts were shipped to me the next day and I was pleased that the shipping was very fast.

Our conversation on the first order on 6/3/10.also he told me that the three-piece clutch disk was not as long lasting as a one-piece disk. The one-piece disk requires the disassembly on the unit at a specially equipped facility with a press, while the three-piece disk does not. I installed the disk and pilot bearing and during the installation I noticed that the iron ring that mates with the composite clutch disk was worn but still looked serviceable.

The machine had light duty and did a few jobs and then the clutch failed again and lost its teeth.I then ordered the mating iron ring and a new clutch disk and once again the shipping was the best.

I also took another of the same power take off’s…. that I have and brought in to a very well known and reputable shop… Digenaro Truck repair…. to have the unit disassembled to put in a one-piece disk.When I came back for the unit there had been a cracked piece and the unit was not serviceable at this time and Mike the owner told me to go with the three piece clutch disk as he knew of many tree cutters using the three piece clutch disk out in the field for extended periods of time without problems.

Upon the installation of the new clutch disk and iron-mating ring this unit tore apart in about a week. I called back Mike Digenaro the local guy that I trust….. and he stated that there was something very wrong and that I should investigate.

I called the Twin disk Main office and they put me through to the exclusive east coast distributor for genuine Twin disk parts….. after we discovered…. that the Foley clutch disk that had so little wear…. on the toothless facing that the numbers were still visible…was not a twin disk clutch disk.

When I put in my order at the east coast Twin disk Dealer he said that he knew those guys at Foley Industrial and that they did not buy anything from him and that they used “will fit” parts.I ordered a genuine twin disk part from them and it cost $41 dollars compared to the $120 dollars that Foley engines (or should I say phony engines) for a counterfeit disk.

During the installation of the genuine disk I noticed that the pilot bearing that I had purchased from Foley was defective and was expelling grease from what is supposed to be a sealed bearing so I put the genuine pilot bearing back in that was still good after four years of service.

I called visa and they stated that I needed to make an effort to get satisfaction from Foley. I called and got the service manager. He said that twin disk did not make their own clutch disk either, and stated that the factory disk would also fail immediately.

I replied that “ok I will give you that and I will run it and see if it does blow up and then we shall see. That is how our conversation ended and there was no angry words from either me or the service manager that I recall.

So we have had no problem with the twin disk clutch disk and have given it some hard use.

I called up Foley and this time I got “doctor Diesel” who stated that his service manager had said to him that….. Woody Harding (myself) had been very rude to his service manager.

I then said to “Doctor Diesel” that I am going to dispute the charges and he yelled “fine” and slammed the phone down and hung up and he was very rude. The whole conversation lasted perhaps ten seconds. There has been no other conversation between us.

I was left with the impression that they were out to really swindle me and were interested in getting me up to their shop to exchange my power take of for one of their “will fit” units.

The only straight answer I ever got from them for any question at any time…. was that the exchange would cost a thousand dollars which they recommended forcibly.

I am sixty years old and have been dealing with engines and related parts almost my entire life. If you ask me, I think that these Foley people are ruthless and without scruples…. as they palm off phony parts to an innocent public.



End
Reply With Quote Share with Facebook
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

 
Posting Rules
You may post new threads
You may post replies
You may post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



All times are GMT -4. The time now is 12:30 AM.

Add to My Yahoo!         
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
(c) Marine.com LLC 2000-2012

The SailNet.com store is owned and operated by a company independent of the SailNet.com forum. You are now leaving the SailNet forum. Click OK to continue or Cancel to return to the SailNet forum.