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Andrew Thompson 11-13-2013 01:03 PM

ICOM excellent service
Hi all

I have an ICOM 411 which stopped receiving although was happy to transmit. I saw posts around the forums that suggested it was most likely a failed filter. After some initial hassle getting through ICOM's web site forms I was asked to send it back to them here in the UK. They fixed it for nothing even though it was over 4 years old and obviously out of warranty. It was returned by courier within a week.

It's not often we get that sort of service, so well done ICOM - with whom I have no connection, by the way.


eherlihy 11-13-2013 01:18 PM

Re: ICOM excellent service
Thanks for the post! Usually, people only post gripes.

I also had to send an out of warranty radio back to iCom. I have an M34 handheld unit, which the squelch seemed to stop working. It locked on every channel, thus defeating the scan function. I sent it back to iCom 2 years after the warranty expired, and they repaired it, claiming that there was an ECO.

My enthusiasm was tempered, however, when the unit started to display the same symptom 6 months later. I have since learned that if I fully charge the battery, and then transmit (radio check), that the unit will work as it should for at least 6 hours.

Boisesailor 11-22-2013 02:08 PM

Re: ICOM excellent service
Thanks for the encouragement. I have a 4 year old ICOM VHF that stopped transmitting.

I bought a cheepo replacement, which works fine but would rather that the ICOM logo back in my panel. I'll give the factory boys a try. My original efforts to make contact were in Mexico and the service there.....isn't. I'll let you know.

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