Originally Posted by MaptechNavigationCS
Here are some answers and clarifications.
When "Maptech Inc" was sold in 2008, there were some policys we were able to keep and some did not make business sense. There was only 1 year where a "tides only" update was offered for free...... late 2007 early 2008 (immediately after the company sale was announced).
You're right, it does cost money to create distribute and support products. We did offer a $20/free shipping special at the end of 2010 for the opportunity to get 2011 Tides. Keep in mind that if a 2011 Chart Update (all US waters) is purchased, the tides are included "FREE" as part of that package. Maptech Navigation adds data/information to the base NOAA chart for added value. The DVD is also pre-formatted in the correct file folder/file structure for easy integration into Maptech software and many others too.
9/10 the reason a tides update will not load properly or get "errors" is due to virus protection. If it is not fully disabled it may not load all the files necessary and cause issues. In fact, there is a dedicated technical bulletin in the support section of the website that specifically addresses this issue.
We would encourage all users to use the website "support" section as there is alot of valuable information contained there.
We do not believe in leaving customers "on-hold" so we ask that a message be left. We do our best for a timely response, however if you feel you have waited a "longer than necessary" period of time, We would suggest you call customer service (978-834-9950) as the CS reps do have some technical knowledge or can make sure your URGENT request be processed on a fast track. In addition emails can be used as a support mechanism as well.
Maptech Navigation's Offshore Naviagtor Software is NOT rebranded version of anyones software. OSN is a tried and true Maptech written/developed and updated software program which still exists and has been updated several times since our purchase of the Maptech Digital Assets in 2008. We have added in some exciting new features such as enhanced AIS, interactive 3D nav aids, chart warping and more. The new OSN 6.0 is the software engine we now use in our Chart Navigator Pro package.
We recently had a major snowstorm here in the NE which knocked out power to our offices including our website server, we apologize for any inconvience this may have caused and appreciate everyones understanding during this time.
Finally, keep the comments coming. We're not perfect and will always listen to suggestions for making our products better. As a smaller company than what was "Maptech Inc", we may not have extra people waiting for the phone to ring but we are committed to better, safer navigation for everyone.
Stop by our boat show booths and say "hello"
..called at approx. 11am..though your literature that came with the DVD said your open at 10 am..there was no response so left several messages. Called your Hot 800 Sales line finally got someone who basically left a message with tech support. Received a call back from tech support around 3:30pm stating turn off virus protection..which I don't have on my boat pc..which by-the-way was not included on the DVD instructions. Tried on line support at 10:40 am today,but got 'server is down' response.
An error on our server has occurred which prevents us from completing your request.
We have logged the following information that will help us identify and correct the problem:
* Error occurred at 11:01:08 01/16/11 (by-the-way your server clock is off if your on the East Coast)
* Your IP address is (left out intentionally)
* Your browser is (left out intentionally)
* You came from https://register.maptechnavigation.c...5&action=login
* You tried to go to //authentication/newAccount.verify.cfm
Responded several times to previous emails, to sales that I had correspondence with, requesting an RMA..still waiting for response to my request..