Learning to sail
Join Date: Aug 2010
Location: San Francisco Bay Area
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Re: Warning: Updating Navionics US charts with Web Store fails
On Wednesday, they were able to create a support ticket, #4131. Two business days is a little (OK, a lot) slow for me. Nothing else has happened since. I'm not sure how long I should wait before I dispute the charges. (Their website claims no refunds and I'm not particularly interested in wasting my time quibbling with them.)
However, I was able to observe that my maxed-out card still works in Silver mode, so I'm only out money, not dead in the water.
The support representative confirmed that this is supposed to work, and that the new charts should overwrite the old charts, so basically, their Web Store upgrade process is just buggy. (To a programmer who works in a comparable domain, it's pretty obvious that their web delivery tech is a little sub-par.)
Current advice here is: Don't do it! Even if this doesn't affect all Raymarine chart cards, their abysmally slow support and the likely minor improvement in chart quality (according to some sources) don't seem worth the risk and $169 USD.
(Call me old-fashioned, but when my $30+$169 electronic device [with an underlying materials cost of about $5] malfunctions at purchase, due to a fundamental design issue, I expect an immediate remedy and a profuse apology [in monetary form] proportional the degree of my inconvenience. The fact my support request wasn't returned on the first business day, saying they were overnighting me a working item, boggles the mind. I think some companies are purposely trying to not make money, and only stay in business by pure dumb luck.)