My Peak Sails Experience - Page 2 - SailNet Community
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post #11 of 63 Old 09-25-2013
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Re: My Peak Sails Experience

Almost all lofts outsource their labor to asian manufacturing. A US based loft can't compete with $2/hr wages. We have standards.

Q, North, US, Evo, and many others also have QA/QC standards. Which is why they get drop shipped to a central location in the US to be inspected. If there is an issue, they get sent back, or they're fixed by the loft state-side before making it to the customer.

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post #12 of 63 Old 09-25-2013 Thread Starter
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Re: My Peak Sails Experience

I sailed with the new sails today and they fit and functioned just fine.

Will they last as long as comparably-featured sails from a full-service loft? I don't know, but I for one do believe that sailmaking long ago passed from being mystical art to now being simple science. And the big Far East lofts have the efficiency in modern manufacturing methods and low-cost labor to create competitive product.
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post #13 of 63 Old 10-03-2013
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Re: My Peak Sails Experience

I ordered from Chris Stevens at Peak Sails NA this week(30Sep2013). I requested a quote update for the Tri-radial mainsail to fit our Ericson. The previos quote date had expired. It was the same, but with a 10% discount.
Chris responded via e-mail, then on monday I called and left messages. He returned my call within minutes of my second message. He asked many questions. The conversation was a challenge due to my screaming CNC machine making it hard for him to hear me.
I sent pictures and measurements, and recieved a call from a lady in Colorado, saying that he had recieved them.
So, after two days, they have all that's needed to make the sail.
I'm hoping to have in time for our Veterans Day sail.

Michael

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post #14 of 63 Old 10-03-2013
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Re: My Peak Sails Experience

One quibble about a pricing and labor comment... Our local NW UKSails loft announced last year that they have expanded their loft (located in BC) quite a bit and are nowadays building many sails in-house. Evidently there is a measurable cost saving over shipping costs from overseas.

Just one more data point......

Loren
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post #15 of 63 Old 10-04-2013
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Re: My Peak Sails Experience

Ordered tri radial blade and 130% jib for my Hobie33 on 9.20.. Chris Stevens was great..cut a great deal $1500 for two sails in warp drive Dacron ..5 months to pay.. I'll loop back when they hoist .. Recently had a Dacron main made by Precision...more expensive than Peak $1200 for crosscut... But asked lots of good questions.. Main fits well and held up well first season on sf bay.. Happy to get good quality Dacron for an internet price..sails finally going the way of all consumer goods.. This stuff ain't rocket surgery..
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post #16 of 63 Old 10-07-2013
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Re: My Peak Sails Experience

Sails for my Catalina were ordered and paid for about a week ago. Had many cordial conversations with Chris. Am hoping that I don't experience the problems that have been posted here.
Time (about 3 weeks) will tell.

USCANAM
Catalina 380
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post #17 of 63 Old 10-10-2013
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Re: My Peak Sails Experience

My experience with Peak Sails was nothing short of horrifying. I certainly am to blame for going to them in the first place.
No answer on the first call but I left a message and was called back by Chris Stevens in VA. He took my order and my money. I had to get back to him with colors, which was more difficult and took several days. Two weeks later I had still not received an invoice for $2334 worth of goods. After much effort I was put on the phone with Art Kelly who immediately dove into me about how unreasonable I was and who proceeded to tell me that I was, and I quote, "a s--t head", "an a--hole", a "f--king looser" and other niceties. I was shocked. I ran a construction business for 20 years and NEVER heard anyone go into a customer like this EVER, ANYWHERE! He claimed to have 400 employees, (that is totally false, they may have 4 or 5) he claimed huge amounts of business and this is why I couldn't get a receipt for so long. He thought it was unreasonable of me to want information or a receipt and rather than listen to the customer, went off on his tirade. He needs real help; this was truly antisocial behavior. I couldn't even get very angry at him, only pity, it was so bizarre. I now understand why this is at least his second failing business venture.
Read the BBB listings for both Kelly-Hanson and Peak. Read the blogs in this, and other sites. You will see a history of customer complaints. Remember, these are only a percentage of all that they might have received. It is truly surprising because what they do is intrinsically easy. They take orders, have a loft in Hong Kong produce the sails(Wilfer Sails) send them to a garage in Colorado where they are repacked and send them on. I personally don't have a problem with that. What they add, unfortunately, is shoddy business practices, no coordination or tracking, no infrastructure, a huge lack of communication and is virtually no customer service. Couple that with an owner who has no desire to be professional or accept advice from anyone and you have a disaster. Art Kelly could have a great business, given his attitude and personality, that won’t happen. They are likely in the position of robbing Peter to pay Paul and this is why so many people can not get their product. Wilfer Sails won't ship without up front payment, they are NOT affiliated with Peak Sails. You are risking being the last customer Peak Sails has and losing your money or not having a service oriented company to sort out your defective sail.
Will a sail from almost any other loft cost more? It certainly will. Will it be worth it? It certainly will. You will receive prompt service, valuable assistance and help, a better product with guarantees that are backed up and professional behavior from their staff or owner.
If you see the name “Peak Sails” change course.
You can also order from Wilfer Sails Direct and save much more, beware the quality though.
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post #18 of 63 Old 11-05-2013
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Re: My Peak Sails Experience

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Originally Posted by USCANAM View Post
Sails for my Catalina were ordered and paid for about a week ago. Had many cordial conversations with Chris. Am hoping that I don't experience the problems that have been posted here.
Time (about 3 weeks) will tell.

USCANAM
Catalina 380
Happy to report that our sail order arrived today. Sails were shipped at the same time in two boxes, one 45 pounds, and one 60 pounds. The lighter box arrived 3 days ago, the heavier one today.
Will not have a chance to bend the sails this season, but we spread them out on our front lawn.
They are radial cut and look beautiful. Stitching looks good, and construction looks neat. Some nice things were Velcro pockets for the tension line cleats on the genoa.
One small item were missing grommets for the main where the reefing lines have to be tied around the boom. Peak is issuing me a check that will more than cover installing them.
Overall, I'm very pleased with the quality and price of our new sails. As to how they fit and sail, I'll find that out in the Spring.
I did discuss some of the negative comments posted on this forum with Chris, and he replied some of that was due to previous ownership, and he's trying to rectify past problems.
So, what we got were a new set of radial cut sails at just about the same price for a standard cut set, and so far the service and follow-up have been outstanding.
Can't wait for April now!!
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post #19 of 63 Old 11-05-2013
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Re: My Peak Sails Experience

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Originally Posted by windnrock View Post
My experience with Peak Sails was nothing short of horrifying. I certainly am to blame for going to them in the first place.
No answer on the first call but I left a message and was called back by Chris Stevens in VA. He took my order and my money. I had to get back to him with colors, which was more difficult and took several days. Two weeks later I had still not received an invoice for $2334 worth of goods. After much effort I was put on the phone with Art Kelly who immediately dove into me about how unreasonable I was and who proceeded to tell me that I was, and I quote, "a s--t head", "an a--hole", a "f--king looser" and other niceties. I was shocked. I ran a construction business for 20 years and NEVER heard anyone go into a customer like this EVER, ANYWHERE! He claimed to have 400 employees, (that is totally false, they may have 4 or 5) he claimed huge amounts of business and this is why I couldn't get a receipt for so long. He thought it was unreasonable of me to want information or a receipt and rather than listen to the customer, went off on his tirade. He needs real help; this was truly antisocial behavior. I couldn't even get very angry at him, only pity, it was so bizarre. I now understand why this is at least his second failing business venture.
Read the BBB listings for both Kelly-Hanson and Peak. Read the blogs in this, and other sites. You will see a history of customer complaints. Remember, these are only a percentage of all that they might have received. It is truly surprising because what they do is intrinsically easy. They take orders, have a loft in Hong Kong produce the sails(Wilfer Sails) send them to a garage in Colorado where they are repacked and send them on. I personally don't have a problem with that. What they add, unfortunately, is shoddy business practices, no coordination or tracking, no infrastructure, a huge lack of communication and is virtually no customer service. Couple that with an owner who has no desire to be professional or accept advice from anyone and you have a disaster. Art Kelly could have a great business, given his attitude and personality, that won’t happen. They are likely in the position of robbing Peter to pay Paul and this is why so many people can not get their product. Wilfer Sails won't ship without up front payment, they are NOT affiliated with Peak Sails. You are risking being the last customer Peak Sails has and losing your money or not having a service oriented company to sort out your defective sail.
Will a sail from almost any other loft cost more? It certainly will. Will it be worth it? It certainly will. You will receive prompt service, valuable assistance and help, a better product with guarantees that are backed up and professional behavior from their staff or owner.
If you see the name “Peak Sails” change course.
You can also order from Wilfer Sails Direct and save much more, beware the quality though.
It had been rumored that Mr. Kelly was involved with Peak Sails.

______
-Maine Sail / CS-36T


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post #20 of 63 Old 11-05-2013
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Re: My Peak Sails Experience

Rather than go through Peak Sails you can order direct with Wilfer Sails. They are the Chinese loft that Peak sails buys from. They then mark them up. On a spinnaker that cost 2400 from Peak it was 1800 from Wilfer. Because of other issues Wilfer has, I ended up going with Kappa Sails for considerably more but with the knowledge that the sails are built here (Ohio) and the commitment for quality and service is there. Peak Sails is far from a legitimate sail maker. They are brokers, nothing more. They are, as the BBB listing shows (F), poor businessmen. Art Kelly's previous business attempt, Kelly-Hanson, had a BBB listing of an "F" as well. My conversation with Art showed how unprofessional and un-businesslike a person can be. I can see no benefit from doing business with these people. Your sails are your primary engine, don't short yourself or your boat.
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