Join Date: Jul 2002
Thanked 4 Times in 4 Posts
Rep Power: 15
Richard, it was discouraging to me to read your posts. We originally installed a WP30 on our boat - or tried to - but kept finding that the molded parts were cast improperly and didn''t fit the Edson pedestal. The best the factory folks could do was send new mounts from the same pile of poorly cast parts.
We then began experiencing electrical intermittant signals from the keypad (damn near hit a nav aid piling on the ICW with that one), and as another post mentions I got quite good at taking everything apart, cleaning (alcohol) and reassembling until I could get the whole unit sent off for a warranty repair. At the time all of this was unfolding, Simrad had gobbled up Navico for their small-a/p product line and the snotty performance of the people and woeful factory support was, I thought, just a sign of the corporate consolidation and ''churn'' that can occur within an organization during such a change.
We never regained confidence in that product and, even today, it sits under the V-berth up forward as a ''last ditch'' spare part in case we have a problem with our ST4000+ Raymarine a/p, which has been outstanding. But seeing your post tells me that little has changed insofar as customer-friendly policy at Simrad.