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Go Back   SailNet Community > On Board > Gear & Maintenance
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  #1  
Old 11-01-2004
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SIMRAD Customer Service

I have a tp10 tiller autopilot. Well I got it when I bought the boat in spring.It was a couple of years old and I just got it with the boat.....

That thing didnt want to work just right.
I send an email to Simrad and explained the problem and NICELY asked if they can help.

Sure, no problem, I send the unit to them, got an email of its receipt and another email inbetween to say they are still working on it.

Today I got a call from Simrad verifying the return address and that they will send me a new unit.

WOW !!! I wasnt the original buyer, its older than 2 years and they even pay the freight back to me .... I am a little confused, thats certainly much more than I expected. This will make me choose Simrad for all my electronic needs in the future.

BIG KUDOS for the guys ( and gals )
EXCELLENT !!!

Thorsten

p.s. Please dont crawl into your attic now and find the old 5 year old broken stuff and send it to them. If you do, at least ask them what it will cost to repair !!!
Dont want them to get hurt over this !
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Old 11-02-2004
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SIMRAD Customer Service

You had far better luck than I had on my WP30 wheel pilot. Under parts warranty they refused to send a replacement drive belt without my shipping them the entire unit and paying $50 labor for installing the belt!
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Old 11-02-2004
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SIMRAD Customer Service

Don''t feel like you are the Lonely Only, Richard. The factory failed twice to provide me with an accurate plastic mount to fit on my Edson pedestal. Turns out the factory had a boodle of such parts, miscast, and that''s what they would ship out since they couldn''t be included in new product sales. Unbelievable..

Jack
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Old 07-11-2008
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I don't obtain success in connecting my tp32 with the garmin 276C using nmea 0183. Did anybody already manage to do that?
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Old 07-11-2008
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Hmmm, this is a old thread from 2004.
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Old 07-11-2008
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Two things to check.

First, the Garmin 276C is set to the Garmin protocol, not NMEA 0183 by default. You need to change the serial port setup to NMEA and check the settings. They should be 4800 baud, 8 bits, No parity, 1 stop bit.

Second, Garmin doesn't use a signal ground, so you have to connect the Simrad's NMEA In - line to the 12 VDC system ground.

That should do it.

BTW, you really should start a new thread when you have questions that are essentially off-topic. I'd also recommend you read the post in my signature.

Quote:
Originally Posted by capitaodeareia View Post
I don't obtain success in connecting my tp32 with the garmin 276C using nmea 0183. Did anybody already manage to do that?
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