I have a tp10 tiller autopilot
. Well I got it when I bought the boat in spring.It was a couple of years old and I just got it with the boat.....
That thing didnt want to work just right.
I send an email to Simrad and explained the problem and NICELY asked if they can help.
Sure, no problem, I send the unit to them, got an email of its receipt and another email inbetween to say they are still working on it.
Today I got a call from Simrad verifying the return address and that they will send me a new unit.
WOW !!! I wasnt the original buyer, its older than 2 years and they even pay the freight back to me .... I am a little confused, thats certainly much more than I expected. This will make me choose Simrad for all my electronic needs in the future.
BIG KUDOS for the guys ( and gals )
p.s. Please dont crawl into your attic now and find the old 5 year old broken stuff and send it to them. If you do, at least ask them what it will cost to repair
Dont want them to get hurt over this !