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  #11  
Old 04-22-2001
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Vitamin is on a distinguished road
Raytheon ST-60 instruments

Well, I had my ST-60 instruments installed six month ago and have executed the "speed calibrations" more times then I can remember.

Unfortunately the behaviour vary from week to week and never are as consistant as my trusty electronic trailing log (and two GPS-units) that made ''sense" from day one.

The ST-60 system however is a sofisticated "networked" system and depend on the performance of each component to deliver useful calculated information.

I have begged and "crawled" for the Australian Raytheon distributer Oceantalk to let me borrow a ST-60 header unit so I can just snap it in and test the difference. They flatly refuse this or the "idea" that I have a hardware problem/software problem.

I feel cheated and at a loss to understand why they are so uncoperative. After all, it is just the ST-60 speed unit that I have problems with, and testing another one would be such darn simple way of getting ahead in finding the problem.

Is it me, Rytheon U.K. or Oceantalk, Australia that is the problem?

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  #12  
Old 04-22-2001
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kimberlite is on a distinguished road
Raytheon ST-60 instruments

raymarine in new hampshire are the nicest people i have ever dealt with. i would give them a long distance call.
eric
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  #13  
Old 04-23-2001
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Raytheon ST-60 instruments

Nice or not, what can they do?

They would probably just send my query to Raytheon that will (again..) pass my information back to the Australian distributer "Oceantalk".

Nothing gained and back to square one...
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  #14  
Old 04-23-2001
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Raytheon ST-60 instruments

i still believe you should talk to their rechnical support department- or at least send them an e-mail outlining the problem.
nothing ventured nothing gained.
eric
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  #15  
Old 04-23-2001
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Raytheon ST-60 instruments

i still believe you should talk to their rechnical support department- or at least send them an e-mail outlining the problem.
nothing ventured nothing gained.
eric
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  #16  
Old 04-25-2001
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VIEXILE is on a distinguished road
Raytheon ST-60 instruments

I''ve walked into the "returned equipment room" at Raytheon in Manchester, New Hampshire, and was allowed to paw through parts until I found what I needed for my Autohelm ST3000 - free of charge. They don''t retail there, but they WILL try to help if they can. Kimberlite --- it''s Carnivale down here. They''ve hauled your boat and made it up into a parade float......Jam Band''s been living on it....
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  #17  
Old 04-25-2001
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Raytheon ST-60 instruments

hi,
i''ll be in st thomas on friday after 4pm.
why don''t you come over to molly malones (?)
at american yacht harbor for a drink ?
if i''m not there i should be on the boat at ayh. kimberlite is a blue hulled tartan 37.
eric
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  #18  
Old 04-26-2001
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VIEXILE is on a distinguished road
Raytheon ST-60 instruments

Going up to Spanishtown and the Baths for the day friday and stopping off at the William Thornton on the way back. Stinkpotting some friends down from - well - Manchester NH - for the day. Should be getting back in around 5:00 to STYC. Maybe we''ll come to Molly''s for a bite to eat around 5:30.....KW
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  #19  
Old 04-26-2001
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Raytheon ST-60 instruments

Oh yeah - Saturday is the "Adult Parade." Clearly a misnomer, given the outfit the locals are making me wear. I''m with "Fun Lovah''s," the troupe that has P''Your Passion playing with us. Should be a gas. Big fireworks Sat. night, too. It''ll be nice once this place quiets down. I''m headed back to Maine in May to launch the boat and stare longingly to the southeast, ever wondering if I ought not just head for Bermuda.....and to do a little trout fishing on the Machias River....KW
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  #20  
Old 04-26-2001
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Raytheon ST-60 instruments

where are the fireworks?
there should be 5 of us at mollys i don''t expect to leave for bermuda before monday. see ya there
eric
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