Raytheon ST-60 instruments - Page 3 - SailNet Community

   Search Sailnet:

 forums  store  

Quick Menu
Boat Reviews  
Search SailNet 
Boat Search (new)

Shop the
SailNet Store
Anchor Locker
Boatbuilding & Repair
Hatches and Portlights
Interior And Galley
Marine Electronics
Other Items
Plumbing and Pumps
Sailing Hardware
Trailer & Watersports
Clearance Items

Advertise Here

Go Back   SailNet Community > On Board > Gear & Maintenance
 Not a Member? 
Old 04-29-2001
Junior Member
Join Date: Apr 2001
Posts: 15
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
Vitamin is on a distinguished road
Raytheon ST-60 instruments

From letter to OCEANTALK, the Australian Raytheon ST-60 agent.

You state: "The swapping of equipment with out solving the problem creates more harm than good and postpones the date at which customer satisfaction is achieved".

My comment is: This is a simple 5-minutes swap-job to actually exchange the header-unit and then be able to test the outcome, nothing amateurish about that. I have already waited six month with this ST-60 installed in my boat and still waiting to see even a commitment to a future date when it will be fixed. Some positive practical action is not going to create any "harm''. How could it?

If a simple "swap" indicate that the header-unit is faulty, you don''t need to know anything more, just send it back to UK manufacturer for the proper "experts" to bench-test it there. A huge leap forward!

I understand that you are primarily a sales organization with sub-contracted local installers and with no "in-house" laboratory facilities in Australia. Do I assume right?. I hope you don''t feel this has degenerated into some "prestige issue and that is why your organization blankly refuses me this obvious and simple possibility? I hope my trusty instinct is missleading this time. . .

You state: "We need to know why we are doing something before we do it and be confident that we are giving the customer what he is entitled to."

My comment is: Not a very scientific / investigative professional approach at all in my opinion. Often you must "do something" in order to gain some knowledge. All I am asking for is a reasonable well serviceable speed log. How about that?

Fact is I am now quite happy to accept a mediocre, even a somewhat "crappy" unit, thank you very much, but I think I am stuck with a product much below that base standard, and that I cannot accept. What precisely ARE my entitlements in your opinion?.

I have nil problems with any of the other ST-60 or ST-50, or related products, so why this protracted problem with the speed display and sensor unit? I say, just pop a new set in the mail this very evening and we will all be much better off for it. Trust me!

Reply With Quote Share with Facebook

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

Posting Rules
You may post new threads
You may post replies
You may post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Similar Threads
Thread Thread Starter Forum Replies Last Post
wind instruments - how necessary concerto Cruising & Liveaboard Forum 7 09-24-2008 06:12 PM
Raytheon Radar XX. fer@fer Gear & Maintenance 6 03-03-2005 03:32 AM
Interfacing Instruments with Navigational Software Bruce_Olson Gear & Maintenance 4 06-02-2004 09:14 AM
Raytheon ST1000 Autotiller repair pravel Gear & Maintenance 3 09-28-2003 05:14 PM
Raytheon Bidata ST 40 Wega24 Gear & Maintenance 9 06-04-2002 08:26 AM

All times are GMT -4. The time now is 02:18 PM.

Add to My Yahoo!         
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
(c) Marine.com LLC 2000-2012

The SailNet.com store is owned and operated by a company independent of the SailNet.com forum. You are now leaving the SailNet forum. Click OK to continue or Cancel to return to the SailNet forum.