Yep...Home Depot...now there's a place you know what not to expect...
Go on-line to HD and order some cabinets. Await their arrival at the HD of your choice in 4-6 weeks.
Call at six weeks and find out they've been at the store for three weeks and no one called you to let you know.
Segment omitted for brevity...
The warehouse employee heads back to upstairs and the customer service rep pages for someone who can bring a trolley (the cabinets are in six heavy boxes) to assist in taking them to your truck. Fifteen minutes later no one has showed despite three more pages.
Finally you horse the cabinets to your truck making six trips between the store and the loading zone outside...hoping none are damaged when you open those boxes...
Yeah!...and then you call the product information line with a simple question, and the employee who answers says she doesn't know anything about the products they sell! Oh, no..wait....That was Defender! Apparently similar "business models", easy to get confused!
The title of the OP was a play on words, and I posted because I was as amused as I was irritated. I was honestly curious if my experience was the norm.
However, I have been very surprised by how many people actually are quite willing to defend the situation in the OP, or at the very least, don't see the irony and ridiculousness of it. In addition, they are quite willing to attack me for even pointing it out. Wonder how many work for Defender?
I mean, c'mon folks....Defender has provided products at a reasonable price, quick shipping, good warranty service, etc.. However, you have to see that what took place in the OP should never happen! TELL ME YOU SEE IT!
If not, it's certainly not "The end of western civilization" (post 52). However, I think it's a sure indication of the uncivilized direction in which we are heading. Apparently, as long as we think we are getting a deal, we don't expect much!