Gori Prop Problem
Please be advised of a problem with Gori Propellers and their US distributor, AB Marine. The propeller can spin off and be lost. We lost ours while maneuvering to anchor in a harbor in Turkey. We notified AB-Marine immediately by email and telephone and left a voice mail message. Since the initial notifications, we have emailed them six times and called three times. They have never responded to any of these messages. After five weeks we were finally able to reach someone at AB Marine.
AB Marine and Gori Propeller have denied that this occurrence is a warranty issue. They claim that the prop can spin off only if it hits something or is installed improperly. I personally installed the propeller six months ago in the US. I know it was properly installed in accordance with the printed instructions provided with the propeller and we did not hit anything with it.
As I understand their position, if the propeller was installed properly then it cannot come off. Ironically, they claim in their brochure “Shaped Blade vs. Flat Blade Comparison” dated January 2005, that the propeller is so easy to install that “there is no chance of a mistake” and “it can be easily installed/removed underwater.” If the propeller is so easy to install that there is no chance of a mistake and then spins off, then logic suggests the reason it came off should not be one of improper installation. They cannot have it both ways.
I know this seems like sour grapes, but when I pay $2800 for a product, I expect to hear back from the company when I write and call repeatedly about a serious problem. Failing to respond to any correspondence for over a month is inexcusable. Be forewarned, if you buy from AB Marine or Gori Propellers and have a warranty or service issue – forget it. They only want your money. They do not care about you once they get it.
Lying Marmaris, Turkey
Nice. I'll look elsewhere for a prop.
|All times are GMT -4. The time now is 04:00 PM.|
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
(c) Marine.com LLC 2000-2012