Gori Prop Problem - SailNet Community

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  #1  
Old 10-18-2006
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Angry Gori Prop Problem

Please be advised of a problem with Gori Propellers and their US distributor, AB Marine. The propeller can spin off and be lost. We lost ours while maneuvering to anchor in a harbor in Turkey. We notified AB-Marine immediately by email and telephone and left a voice mail message. Since the initial notifications, we have emailed them six times and called three times. They have never responded to any of these messages. After five weeks we were finally able to reach someone at AB Marine.

AB Marine and Gori Propeller have denied that this occurrence is a warranty issue. They claim that the prop can spin off only if it hits something or is installed improperly. I personally installed the propeller six months ago in the US. I know it was properly installed in accordance with the printed instructions provided with the propeller and we did not hit anything with it.

As I understand their position, if the propeller was installed properly then it cannot come off. Ironically, they claim in their brochure “Shaped Blade vs. Flat Blade Comparison” dated January 2005, that the propeller is so easy to install that “there is no chance of a mistake” and “it can be easily installed/removed underwater.” If the propeller is so easy to install that there is no chance of a mistake and then spins off, then logic suggests the reason it came off should not be one of improper installation. They cannot have it both ways.

I know this seems like sour grapes, but when I pay $2800 for a product, I expect to hear back from the company when I write and call repeatedly about a serious problem. Failing to respond to any correspondence for over a month is inexcusable. Be forewarned, if you buy from AB Marine or Gori Propellers and have a warranty or service issue – forget it. They only want your money. They do not care about you once they get it.

Gary
S/Y Vingilot
Lying Marmaris, Turkey
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Old 10-18-2006
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Nice. I'll look elsewhere for a prop.
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Old 10-18-2006
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Quote:
Originally Posted by gegroves
they claim... that the propeller is so easy to install that “there is no chance of a mistake” and “it can be easily installed/removed underwater.” If the propeller is so easy to install that there is no chance of a mistake and then spins off, then logic suggests the reason it came off should not be one of improper installation. They cannot have it both ways.
You are very naieve if you believe that any prop cannot be improperly installed and subsequently lost. While one would hope that Gori would be more communicative in this situation, it seems unreasonable to expect them to replace an expensive piece of gear that was installed by an amature with with unknown mechanical skills, under unknown circumstances. I understand your frustration in this situattion, but yours is the first complaint I have ever heard about either the props or the company. I believe Gori props to be well designed and manufactured equipment and would never hesitate to recommend them to a client.
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