On line purchasing - SailNet Community
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post #1 of 29 Old 04-15-2007 Thread Starter
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Thumbs down On line purchasing

I've been looking for some cockpit drains or scuppers. Going on line, at the usual suspects, I find that the majority of the on-line catalogs do not list much in the way of relavent data, with sailnet being about the worst. P-Yacht was about the best. This brings up a pet peeve of mine. If I just happen to have seen the product, know it's model number, and know it will work for me, shopping for it here and most of the other sites is fine. If I actually want to know if the scupper they're selling is 2" in diameter or a foot in diameter, well, tough luck. I can understand not having pictures of some items, but no description of it's specifications? How do they expect to sell ANYTHING that way? Listing a 2" drain means nothing. 2" what?

It is literally like shopping in the white pages of the telephone book. I want a "Smith". Do I want a "J Smith", a "John Smith", a "John D. Smith", or perhaps my "Smith" is not even listed.

Going to the manufacturer's web-site sometimes helps, or not, but why should one have to do that? If I am trying to sell something, I usually find it helpful to know something about the product-I certainly don't refer the customer to the manufacturer.

Another recent flapdoodle: CS Johnson ran an ad in one of the boating maint. magazines, I think Boat Works. They have a nice mooring buoy hook that I plan on adapting to hook my swing keel with. All they list in the ad is their web-site. Upon going to their web-site, all you find are wholesale houses with their own lame web-sites. I found the hook at Defender, no thanks to CS Johnson, their web-site, or any of their wholesalers web-sites. Now why would you take a full page advert in a glossy do-it-yerselfer and offer no reasonable way to actually find your product?

We're talking about computers here for goodness sake. Why would you go on-line to get LESS information about a product than you can get from a printed catalog or from the label on the product itself? Oh, and the sites with the "product review" are priceless. How do these over-educated buffoons think they are going to get a product review out of a customer if they can't even describe the product to the customer? I hate to say it, but the only one doing a half way decent job is WM and their catalog. You actually get the impression that somebody opened the box and looked at the product. That's their catalog, which you need to refer to from the web-site if you're going to learn anything about what you've found.

As far as I knew, Sailnet was using their store and advertising to pay for this site. How are they keeping the lights on?

“Scientists are people who build the Brooklyn Bridge and then buy it.”
Wm. F. Buckley, Jr.
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post #2 of 29 Old 04-16-2007
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Plastimo - European Leader for Boat equipment

Welcome to Vetus.com!

Look for deck drains, skin fittings and drains

Plastimo has everything well detailed. Just type drain in search

Last edited by Giulietta; 04-16-2007 at 12:14 AM.
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post #3 of 29 Old 04-16-2007
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Plastimo; c'est francais n'est pas? WTF?
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post #4 of 29 Old 04-16-2007
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Oui, c'est francais, mais ils expliquent tout trés bien, et c'est possible voir les piéces en detail, et acheter ailleurs. Seullement une idée..
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post #5 of 29 Old 04-16-2007
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Oui, c'est ca.
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post #6 of 29 Old 04-16-2007
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I order catalogues from Stright-Mackay and Fisherman's Supply and Holland Marine. I find perusing these tomes in the comfort of the captain's chambers leads to more productive online ordering.

Stright-MacKay
http://www.mmosonline.com/
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post #7 of 29 Old 04-16-2007
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Sailaway...to your larger point...the state of on-line marine store design is deplorable. The on-going maintenance of such sites is worse and there is no site other than West Marine that begins to provide a decent shopping experience. It is really deplorable since customers can easily tell you what is wrong with a site and point you in the right direction if you have any interest in serving them.
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post #8 of 29 Old 04-16-2007
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defender's and mauriprosailing's websites aren't too bad.

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post #9 of 29 Old 04-16-2007
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"Uh, you can't go by the picture...."

I needed to buy a small Lewmar #6 winch in chrome to match those I had. Several sites we all know had differing pictures of the winch. I called one and was told, "You can't go by the pictures...you have to read the print to see if it's the one you want." Say what? I thought that's what the picture was for, to give me a visual depiction of the item and not some other item! However, shopping on line is still better than driving to the store to discover that the item's not in stock, when the clerk said it was.
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post #10 of 29 Old 04-16-2007
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I'll second on the mauriprosailing... their live chat got a technical spec answered that I had spent a week waiting for from Florida Rigging...
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