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Go Back   SailNet Community > On Board > Gear & Maintenance
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  #11  
Old 06-06-2002
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Painting with 2-part polyurethane

Hello. My name is Scott Himowitz and I am in the Marketing Dept at Interlux Yacht Finishes. For some time, Interlux has been monitoring these boards and we would like to thank all those who have given kind words about our products and product support. Both, we take much pride in providing the best we can. While we usually don''t comment about our products on these boards, we thought we should make note of a recent posting.

The posting above was posted by a Mr Lynch of Rock Hall, MD. Mr Lynch originally e-mailed us on the issues he was having with Toplac, claiming what he wrote in the posting above. We offered to help him in anyway possible to explore and resolve the issue. Myself, another member of our Marketing Dept and our Maryland Sales Rep. all spoke to Mr Lynch to try to resolve the problem. Mr Lynch, has refused all help from us, has not fully explained his problem to anyone here at Interlux.

TOPLAC has been successfully used in Europe for over 10 years and 2 more years here in North America. We have found excellent results with this product. While we are sorry Mr. Lynch has not achieved those results, he also has not let us examine his final outcome to determine if anything has gone wrong on the products part.

I won''t comment on his remarks about our Technical Service. Those who have experienced it first hand, know we provide the utmost professional and complete service of anyone in the coatings industry. We appreciate your calls and look foward to serving you even better in the future.

If anyone has any questions on any of our products please feel free to call our Tech Line at 1800-468-7589. The Tech Line is open Monday 9:00AM-4:30PM, Tuesday-Thursday 8:30AM-4:30PM, Friday 8:30AM-4:00PM Eastern Time. You can also e-mail your questions to us at www.yachtpaint.com We are always happy to help.
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  #12  
Old 06-06-2002
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Painting with 2-part polyurethane

Scott,

Thanks for the email. I think it''s great (and smart) that your company monitors these boards. As for the complaint about your product, hopefully all readers of these messages know that there''s always more than meets the eye to a situation, especially if someone goes to the trouble of creating an identity called "Toplacsucks" or whatever it was. That alone made that post suspect to me. People should know to get more opinions than just one. It''s too easy to be anonymous, raise a stink, and then be gone.



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Old 06-06-2002
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lecomte38 is on a distinguished road
Painting with 2-part polyurethane

I used Interthane Pluss with the flattening agent to cut the gloss. It still looks good after 4 years. It flashes VERY quickly. I had some problems with the overlap until I got the hang of it. Cure time isn''t a factor when applying, but temp and humidity are important.

I had extensive crazing and used interlux 4000(?)barier coat before the primer.

AND I FOUND THE INTERLUX SUPPORT PEOPLE VERY HELPFUL!

(Scott- thanks for your reply, It is always refreshing to hear from the mfgr when there is a problem posted on a bb. It shows that you care.)
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Old 06-10-2002
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Painting with 2-part polyurethane


Scott,

I believe you. Having used Interlux products for about 15 years on boats on which I worked and now selling Interlux products at the retail establishment where I currently work, I feel that I can give customers a decent idea of what to expect from your products. While I have never had a problem with your products, I have worked for one owner who had one of your representatives right there with us to describe the preparation and application of your product. While it was not needed (I will not give the name of the owner)I know firsthand that your technical support is not lacking in any way.

Let''s face it, there are those who want something to do what it is not intended to do, or those who do not want to follow the directions. In my years of applying bottom paint (my shoulders hurt just thinking of it) and topcoats on those little boats that required it, and the use of your varnishes, I have never, ever had a problem. That is what I go on. And I let my customers know that you provide excellent customer service (in my experience) and stand behind your products, as long as the directions are followed - meaning that they use the correct thinner or spraying thinner, etc., not to mention doing the correct preparation. In the mere 2 years I have worked for this retail store, I have never had a customer return with a complaint.

Thank you so much for popping your head up on this board, Scott. Gives me more confidence in your product.

There are always people who want to get out the cheap way (no primer), or not follow directions, (''I have acetone at home'') and then want to blame someone else when the product fails and then try to get their money back or blame the product.

Best Wishes,
MaryBeth
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Old 06-11-2002
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Painting with 2-part polyurethane

Getting back to where this all started (these message threads do go off on strange tangents), I am in the midst of my painting project. I have found that the most difficult part of the application is trying to get the primer on smoothly. The stuff is really tough--and therefore tough to sand smooth when the applicaiton is less thasn perfect. The paint itself is not that hard to apply. Yes, you have to be vogilant about tipping so as to avoid sags and runs, but a thin coat does not tend to run. I''ve even found that you can "cheat" and fix areas that have run even 10 minutes later by re-rolling the area with fresh paint. Yeah, Don Casey and the company say it''s not suppose to work that way, but it does. In summary, so far, not so bad. (Besides, as I said in my first posting, I''m looking for good enough, not perfect.
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Old 06-12-2002
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Painting with 2-part polyurethane

I just completed painting the topsides of my 30 footer with Awlgrip and it''s family of products...and I could not be more pleased with the results. And I''ve gotten many, many compliments from other boat owners in the yard, as well as from the marina''s owners.

I consider myself to be fairly handy in certain areas of boat maintainance, but I''m no Don Casey nor an old salt whose spent my entire life around boats.

It did, however, take somewhat longer than I anticipated. But I was going to do the job right, so I took my time, much of which was spent in the prep work...lots of sanding and re-sanding to get the job looking great. The final tally was two coats of primer and three coats of finish paint.

I used Awlgrip''s two-part poly, their primer and thinner, and the only thing I didn''t like about them was their price. It wasn''t cheap, but I''ve got a paint job of which I''m very proud and which will last 10 years or more.

And next year, I have no hesitation about tackling the deck itself with the same products.
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