Join Date: May 2002
Thanked 0 Times in 0 Posts
Rep Power: 15
Painting with 2-part polyurethane
I believe you. Having used Interlux products for about 15 years on boats on which I worked and now selling Interlux products at the retail establishment where I currently work, I feel that I can give customers a decent idea of what to expect from your products. While I have never had a problem with your products, I have worked for one owner who had one of your representatives right there with us to describe the preparation and application of your product. While it was not needed (I will not give the name of the owner)I know firsthand that your technical support is not lacking in any way.
Let''s face it, there are those who want something to do what it is not intended to do, or those who do not want to follow the directions. In my years of applying bottom paint (my shoulders hurt just thinking of it) and topcoats on those little boats that required it, and the use of your varnishes, I have never, ever had a problem. That is what I go on. And I let my customers know that you provide excellent customer service (in my experience) and stand behind your products, as long as the directions are followed - meaning that they use the correct thinner or spraying thinner, etc., not to mention doing the correct preparation. In the mere 2 years I have worked for this retail store, I have never had a customer return with a complaint.
Thank you so much for popping your head up on this board, Scott. Gives me more confidence in your product.
There are always people who want to get out the cheap way (no primer), or not follow directions, (''I have acetone at home'') and then want to blame someone else when the product fails and then try to get their money back or blame the product.