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Go Back   SailNet Community > On Board > Gear & Maintenance
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  #1  
Old 11-30-2007
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Rigrite and customer service.

Or lack there of. Not impressed by any means. I need replacement sheaves for my deck organizers and I explained what brand hardware I have, I know what size sheave I need, however I didn't see the size I needed on their website. This is the second phone call I've made, this time the lady on the other line said send a photo. I asked if I could describe the part to her with dimensions and she said send a photo or drawing with dimensions. She never asked me what size sheave I needed, just if I had a photo. I don't know about you, but I'm used to people trying to help me solve a problem when I'm buying something from them. It seems to me the people who I talked to didn't want to solve anything, just take a part # and make a sale.

Sorry for the vent, but the attitude I recieved from the other line wasn't what I was expecting.

Anyway, is there any other places I can try?
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  #2  
Old 11-30-2007
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zz-

What brand are the deck organizers... if they're still in business...try the manufacturer.

BTW, it would really help if you posted more information, like the brand, size, make/model of the deck organizers... otherwise you're as much to blame as she is... since you're asking for help... and not really giving enough info to make it easy to help you. In fact, you've given less information in your post than you did to the unhelpful lady at rigrite.

If not... you want some cheese with that whine???
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You know what the first rule of sailing is? ...Love. You can learn all the math in the 'verse, but you take
a boat to the sea you don't love, she'll shake you off just as sure as the turning of the worlds. Love keeps
her going when she oughta fall down, tells you she's hurting 'fore she keens. Makes her a home.

—Cpt. Mal Reynolds, Serenity (edited)

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  #3  
Old 11-30-2007
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I actually had that experience with them last year when I was looking for a new boot for my mast. I needed help identifying my spar so I could order the appropriate boot and they were incredibly unhelpful and kind of rude on the phone with their lack of listening. I ended up not ordering from them.
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  #4  
Old 11-30-2007
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lol, sorry. I did give the lady all the information I had, such as the manufacturer, the color, material, dimensions, boat size and maker, but she was more interested in a photo instead of my description. It was very frustrating, it seemed like she wasn't even listening to me.

However, after 5 minutes on the phone with Garhauer Marine, I now have 5 new sheaves on their way. They were more than helpful. So I'm happy now.
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  #5  
Old 11-30-2007
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Garhauer is always a good option. Next time you might also try Rigging Only. I have had nothing but EXCELLENT help from them in the past.
www.riggingonly.com
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  #6  
Old 11-30-2007
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I had a crappy experience with them too. We had sent the swivel top to our furler in for repair when it was 'lost' in a fire. They suggested that OUR insurance company would cover us. Huh? The Rhode Island AG's office, when we filed our complaint, agreed with us that was RigRite's responsibility. Then RR 'offered' us the cost of a new one, minus the amount a repair would have cost. So tell me how they could know, to the penny, what repair would have cost on a part they couldn't find?
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Old 11-30-2007
Thanks Courtney.
 
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Quote:
Originally Posted by eryka View Post
I had a crappy experience with them too. We had sent the swivel top to our furler in for repair when it was 'lost' in a fire. They suggested that OUR insurance company would cover us. Huh? The Rhode Island AG's office, when we filed our complaint, agreed with us that was RigRite's responsibility. Then RR 'offered' us the cost of a new one, minus the amount a repair would have cost. So tell me how they could know, to the penny, what repair would have cost on a part they couldn't find?
The flip side is that they also couldn't know that the part you sent in could be repaired. Either way, Their insurance should and likely did cover it.
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  #8  
Old 11-30-2007
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I'd second both Garhauer and Rigging Only.
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Telstar 28
New England

You know what the first rule of sailing is? ...Love. You can learn all the math in the 'verse, but you take
a boat to the sea you don't love, she'll shake you off just as sure as the turning of the worlds. Love keeps
her going when she oughta fall down, tells you she's hurting 'fore she keens. Makes her a home.

—Cpt. Mal Reynolds, Serenity (edited)

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Still—DON'T READ THAT POST AGAIN.
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  #9  
Old 11-30-2007
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zz- can you post a picture?
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  #10  
Old 11-30-2007
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I need to contact RR eventually I have a Isomat mast and boom .. RR is the only place that comes up for parts on those old out of production spars. I hope I don't have problems.. .this thread is not encouraging
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My boat is for sale.

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