Rigrite and customer service.

[zz4gta]

Or lack there of. Not impressed by any means. I need replacement sheaves for my deck organizers and I explained what brand hardware I have, I know what size sheave I need, however I didn't see the size I needed on their website. This is the second phone call I've made, this time the lady on the other line said send a photo. I asked if I could describe the part to her with dimensions and she said send a photo or drawing with dimensions. She never asked me what size sheave I needed, just if I had a photo. I don't know about you, but I'm used to people trying to help me solve a problem when I'm buying something from them. It seems to me the people who I talked to didn't want to solve anything, just take a part # and make a sale.

Sorry for the vent, but the attitude I recieved from the other line wasn't what I was expecting.

Anyway, is there any other places I can try?

[sailingdog]

zz-

What brand are the deck organizers... if they're still in business...try the manufacturer.

BTW, it would really help if you posted more information, like the brand, size, make/model of the deck organizers... otherwise you're as much to blame as she is... since you're asking for help... and not really giving enough info to make it easy to help you. In fact, you've given less information in your post than you did to the unhelpful lady at rigrite.

If not... you want some cheese with that whine???

[labatt]

I actually had that experience with them last year when I was looking for a new boot for my mast. I needed help identifying my spar so I could order the appropriate boot and they were incredibly unhelpful and kind of rude on the phone with their lack of listening. I ended up not ordering from them.

[zz4gta]

lol, sorry. I did give the lady all the information I had, such as the manufacturer, the color, material, dimensions, boat size and maker, but she was more interested in a photo instead of my description. It was very frustrating, it seemed like she wasn't even listening to me.

However, after 5 minutes on the phone with Garhauer Marine, I now have 5 new sheaves on their way. They were more than helpful. So I'm happy now.

[T34C]

Garhauer is always a good option. Next time you might also try Rigging Only. I have had nothing but EXCELLENT help from them in the past.
www.riggingonly.com

[eryka]

I had a crappy experience with them too. We had sent the swivel top to our furler in for repair when it was 'lost' in a fire. They suggested that OUR insurance company would cover us. Huh? The Rhode Island AG's office, when we filed our complaint, agreed with us that was RigRite's responsibility. Then RR 'offered' us the cost of a new one, minus the amount a repair would have cost. So tell me how they could know, to the penny, what repair would have cost on a part they couldn't find?

[T34C]

Originally Posted by eryka

I had a crappy experience with them too. We had sent the swivel top to our furler in for repair when it was 'lost' in a fire. They suggested that OUR insurance company would cover us. Huh? The Rhode Island AG's office, when we filed our complaint, agreed with us that was RigRite's responsibility. Then RR 'offered' us the cost of a new one, minus the amount a repair would have cost. So tell me how they could know, to the penny, what repair would have cost on a part they couldn't find?

The flip side is that they also couldn't know that the part you sent in could be repaired. Either way, Their insurance should and likely did cover it.

[sailingdog]

I'd second both Garhauer and Rigging Only.

[labatt]

zz- can you post a picture?

[deniseO30]

I need to contact RR eventually I have a Isomat mast and boom .. RR is the only place that comes up for parts on those old out of production spars. I hope I don't have problems.. .this thread is not encouraging