Datamarine Accolades - SailNet Community
Reply
 
LinkBack Thread Tools
post #1 of 17 Old 04-07-2008 Thread Starter
Member
 
Join Date: Jul 2007
Posts: 85
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 9
 
Datamarine Accolades

Just had to give a shout-out for Datamarine service..."Superior Customer Service".

I inherited a datamarine Depthsounder and Speed/Log (Corinthian Series) with the purchase of my 30' sailboat last summer. Both seemed to be working but the LED readout on the Speed/Log was scrambled and difficult to read. Being new to this size boat and equipment I thought I'd just buy a new one. Checked out the Datamarine website and: WELL!...$800-1,000 for new...so now I need a new plan. Reading further on "About" they offer "superior customer service" with a link outlining the process. Yeah/right, been down this road before. So I email them with the problem as instructed and received a response from a real person (not autoreply) in a couple of hours..."no problem send it in". So I sent it two day delivery and got a call from them that receipt day stating they had checked it out and it needed a new LED display, a new switch boot (the one on it was torn) for less than $200...they can fix it and send it out tomorrow and were apologetic that I probably wouldn't get it until Monday, which meant I would not have it for the weekend. I was ecstatic, no problem, I can deal with that! They took my payment via credit card and Monday it arrived. Reinstalled on the boat the following weekend and it works perfectly.

I know this is the way things are suppose to be, but in todays world it so often is not (especially dealing with boats/boat parts). Amazing, something actually repaired and not thrown away and replaced.

So, I just have to say Datamarine offers AND provides SUPERIOR CUSTOMER SERVICE.

CapnSantiago
Lake Texoma
1982 Islander Bahama 30
CapnSantiago is offline  
Quote Quick Reply Share with Facebook
Sponsored Links
Advertisement
 
post #2 of 17 Old 04-07-2008
Member
 
proflyer's Avatar
 
Join Date: Aug 2007
Location: canada
Posts: 35
Thanks: 1
Thanked 0 Times in 0 Posts
Rep Power: 0
 
I used DMI to overhaul my datamarine instruments recently. They promised three week turn around when I talked to a real person with enquiries. After one week I received a call with the estimates and the completed job arrived in two weeks elapsed time. I was really satisfied with the service and results

John
proflyer is offline  
Quote Quick Reply Share with Facebook
post #3 of 17 Old 04-07-2008
Senior Member
 
teshannon's Avatar
 
Join Date: Aug 2006
Location: Philadelphia
Posts: 2,713
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 12
     
Glad to hear that since I've got old Datamarine instruments and the wind instrument crapped out.
teshannon is offline  
Quote Quick Reply Share with Facebook
post #4 of 17 Old 04-07-2008
Handsome devil
 
Stillraining's Avatar
 
Join Date: Jan 2008
Location: LaConner,Washington
Posts: 3,477
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 11
     
OK I need to know what web site and service department you guys are talking about....

All I got was referred to some local out source shop here in Bellingham Washington...The guy was polite but not real positive in being able to help me...I have a full array of Data marine I would like to get up and running that came with my boat...

I gave up and just started another thread about compatibility hooking up a different sounder to the transducer..

Im very interested in this paticular department you guys got ahold of...Thanks
Attached Thumbnails
000_0005.jpg  
Stillraining is offline  
Quote Quick Reply Share with Facebook
post #5 of 17 Old 04-07-2008
On the hard
 
CharlieCobra's Avatar
 
Join Date: May 2006
Location: Bellingham, WA.
Posts: 3,502
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 11
   
Myself as I have Datamarine Corinthian stuff on my boat too.
CharlieCobra is offline  
Quote Quick Reply Share with Facebook
post #6 of 17 Old 04-07-2008
Senior Member
 
BarryL's Avatar
 
Join Date: Aug 2003
Location: Long Island, NY
Posts: 1,877
Thanks: 4
Thanked 55 Times in 50 Posts
Rep Power: 13
 
This place:

This is place I used to have my wind machine repaired.

DMI Marine, Inc.

I haven't installed it yet, but the service was prompt. My boat will be in the water at the end of the month, so I'll find out how well it works.

Barry



Quote:
Originally Posted by Stillraining View Post
OK I need to know what web site and service department you guys are talking about....

All I got was referred to some local out source shop here in Bellingham Washington...The guy was polite but not real positive in being able to help me...I have a full array of Data marine I would like to get up and running that came with my boat...

I gave up and just started another thread about compatibility hooking up a different sounder to the transducer..

Im very interested in this paticular department you guys got ahold of...Thanks

Barry Lenoble
Deep Blue C, 2002 C&C 110
Mt. Sinai, NY

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
BarryL is offline  
Quote Quick Reply Share with Facebook
post #7 of 17 Old 04-07-2008
Handsome devil
 
Stillraining's Avatar
 
Join Date: Jan 2008
Location: LaConner,Washington
Posts: 3,477
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 11
     
Thanks Barry...I just called and they close at 4:00pm so I will try again tomorrow...
Stillraining is offline  
Quote Quick Reply Share with Facebook
post #8 of 17 Old 04-07-2008 Thread Starter
Member
 
Join Date: Jul 2007
Posts: 85
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 9
 
I went to the source.

datamarineinstruments.com/service.shtml

click on "Service", which provides you with this information:

Datamarine Instruments Map
34 Currier Road
East Falmouth, MA 02536
Phone: 508-457-7600
Fax: 508-540-3083
service at datamarineinstruments.com

I emailed them with the problem, got a same day email response , mailed it to them, got a call with analysis/cost when they got it, approved the cost via my credit card, got the repaired instrument back all in less than 10 days.

CapnSantiago
Lake Texoma
1982 Islander Bahama 30
CapnSantiago is offline  
Quote Quick Reply Share with Facebook
post #9 of 17 Old 04-07-2008 Thread Starter
Member
 
Join Date: Jul 2007
Posts: 85
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 9
 
BTW, your speed/log and depth sounder look to be the exact models as mine "Corinthian".

CapnSantiago
Lake Texoma
1982 Islander Bahama 30
CapnSantiago is offline  
Quote Quick Reply Share with Facebook
post #10 of 17 Old 04-08-2008
Grasshopper
 
JiffyLube's Avatar
 
Join Date: Jan 2008
Location: Oceanside, Ca.
Posts: 896
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 9
 
I did some research on Datamarine about six months ago, and came up with the same information that you found out about...I have the same equipment.
My wind instrument at the top of my mast lost all the cups that make it turn, and Datamarine said they can fix that...it was a lot cheaper than buying a new one.
JiffyLube is offline  
Quote Quick Reply Share with Facebook
Reply

Quick Reply
Message:
Options

By choosing to post the reply above you agree to the rules you agreed to when joining Sailnet.
Click Here to view those rules.

Register Now



In order to be able to post messages on the SailNet Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Please note: After entering 3 characters a list of Usernames already in use will appear and the list will disappear once a valid Username is entered.


User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Datamarine Depth Instrument/Transducer T37Chef Gear & Maintenance 27 05-17-2011 10:51 PM
Re: Where can I find a windvane for Datamarine LX-360 - by Friday? NewsReader Mass Bay Sailors 0 07-10-2007 11:15 AM
Datamarine knot/depth dorourke Gear & Maintenance 6 06-12-2007 01:59 AM
How to test/debug Datamarine speed and depth gauges? tomgee Gear & Maintenance 6 02-19-2007 11:12 AM
Datamarine product quality? capecodphyllis Gear & Maintenance 1 12-07-2006 09:05 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome