Join Date: Jul 2007
Thanked 2 Times in 2 Posts
Rep Power: 9
Just had to give a shout-out for Datamarine service..."Superior Customer Service".
I inherited a datamarine Depthsounder and Speed/Log (Corinthian Series) with the purchase of my 30' sailboat last summer. Both seemed to be working but the LED readout on the Speed/Log was scrambled and difficult to read. Being new to this size boat and equipment I thought I'd just buy a new one. Checked out the Datamarine website and: WELL!...$800-1,000 for new...so now I need a new plan. Reading further on "About" they offer "superior customer service" with a link outlining the process. Yeah/right, been down this road before. So I email them with the problem as instructed and received a response from a real person (not autoreply) in a couple of hours..."no problem send it in". So I sent it two day delivery and got a call from them that receipt day stating they had checked it out and it needed a new LED display, a new switch boot (the one on it was torn) for less than $200...they can fix it and send it out tomorrow and were apologetic that I probably wouldn't get it until Monday, which meant I would not have it for the weekend. I was ecstatic, no problem, I can deal with that! They took my payment via credit card and Monday it arrived. Reinstalled on the boat the following weekend and it works perfectly.
I know this is the way things are suppose to be, but in todays world it so often is not (especially dealing with boats/boat parts). Amazing, something actually repaired and not thrown away and replaced.
So, I just have to say Datamarine offers AND provides SUPERIOR CUSTOMER SERVICE.
1982 Islander Bahama 30