Westmarine - the good and the bad - Page 6

goldsailor · #51 (**permalink**) 05-07-2008

I was in the Sausalito WM store a while back and witnessed an employee give a customer a brand new foul weather jacket in exchange for a very well worn jacket. He was in the process of paying for a purchase when he mentioned he was dissappointed in the condition of his 1 year old (yeah, right) jacket. No receipt, or questions asked, just lots of smiles all around. I was impressed.

JiffyLube · #52 (**permalink**) 05-07-2008

Quote:

Originally Posted by goldsailor

I was in the Sausalito WM store a while back and witnessed an employee give a customer a brand new foul weather jacket in exchange for a very well worn jacket. He was in the process of paying for a purchase when he mentioned he was dissappointed in the condition of his 1 year old (yeah, right) jacket. No receipt, or questions asked, just lots of smiles all around. I was impressed.

Sears built their reputation for Craftsmen tools the same way, except they want a receipt...which I have no problem providing.

sailingdog · #53 (**permalink**) 05-07-2008

Actually, most Sears stores don't require a receipt... they do require the tool to have the clearly distinguishable "Craftsman" logo on it though.

Quote:

Originally Posted by JiffyLube

Sears built their reputation for Craftsmen tools the same way, except they want a receipt...which I have no problem providing.

SEMIJim · #54 (**permalink**) 05-08-2008

Speaking of foulies: End of last season WM advertised a sale on their low-end foulies. The Admiral and I were in the market for bibs. Closest store to us swore they'd have what we wanted in stock. They did for The Admiral, but not for me. So they gave me the higher-end bibs for the sale price on the low-end ones. That's what I call good customer service! (Btw: They kept me dry and warm, but not too warm, and were so comfortable I literally forgot I was wearing them.)

Jim

BarryL · #55 (**permalink**) 05-08-2008

Hello,

Since this thread won't die I might as well as two more anecdotes:

#1. Last year I went to the big spring sale. I had a few items I wanted to get. While there I wandered around looking at the clearance stuff. Wow, they had a nice foul weather jacket for $50, marked down from $150. Ok. I'll take that. Then I saw a pair of bibs that matched the jacket. List price was $200, they were marked down to $19! Unfortunately, they didn't have my size outside in the tent, but an employee went inside and got the right size for me. That was nice. What was even nicer was when I got home I realized that the pants were an even more expensive set, and they still charged me $19.

I have only worn the pants twice (I'm mostly a fair weather sailer) but they were warm and dry.

#2 I lost my mooring pick up stick (I forgot to get it before the mooring was pulled for the winter). So I head to WM to get a replacement. None in stock. I also needed some fuel fittings. None in stock. I could order the parts, but if I have to order and wait, I will buy from a cheaper place. For ME, WM is only useful if they have the stuff I want to buy.

Barry