Marine Contractors—Who to Use, Who to Avoid - Page 2 - SailNet Community
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post #11 of 26 Old 05-13-2008
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OTH, PKYS did my wiring (on my Gemini) quite nicely - at least it works, is neat, and was on time.
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post #12 of 26 Old 05-13-2008
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Good experiences

Three companies I ahve had good experiences with are:

YRS, Yacht Rigging Services, in Portsmouth, RI. Tim Leary is great, on time, on budget and done right.

Hardoing Sails in Marian, MA. Done early, done right and excellant service. Graham Quinn, Pres. is great to work with

Shaws Boat Yard, Dighten MA. Guy is a master with wood.

Bayline Marine in New Bedford Ma. had some mechanical work done and I was pleased.
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post #13 of 26 Old 05-13-2008
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I've got lots of great companies and great people I've worked with:
  • Doyle Sails - Ed Trombley - Lake Champlain - Ordered, delivered and installed a new Harken Mk IV furler for me during my vacation in 3 days flat, including new headstay, to make sure we could enjoy the remainder of our holiday.
  • Ken Krasko - Annapolis - Honest, good quality electronics and systems guy. His prices are reasonable, he gets things done quickly and efficiently, and the quality is good. We had him put in a Diesel heater, new refrigeration, Radar and various instruments - did a great job.
  • Bob Turner - Annapolis - Great surveyor, loves to explore.
  • Brian Duff - Southbound Cruising Services - Annapolis - Good rigging guy. Work is high quality, gets things done in quick timeframes, reasonable pricing and lets you use your own parts if interested.
  • Laurie Kiser - Justboatloans.com - Works magic with lenders to get you the money you need.
  • Paul Kaplan - Full Sail Boat Care - Lake Champlain - Excellent job wet sanding, compounding and then waxing hull. Worked in our schedule, even when there was a miscommunication. Knows the meaning of customer service!
Actually, the thing all of these people have in common is customer service - they understand it and live it. I'm very demanding about timeframes and quality and less demanding about price. What's the old adage? Speed, quality, price - pick two. All of these people get real close, at times, to meeting all three. If anyone ever wants contact info, let me know.

s/v "Pelican" Passport 40 #076- Finished Cruising - for the moment -
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post #14 of 26 Old 05-13-2008
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Hello,

Here are some from me:

Surveyors:
Jan Muntz, Muntz Marine Surveyors. Located in Pound Ridge, NY. Jan surveyed my 1986 Newport 28. He did a very thorough job and provided a very detailed report. He wanted me to participate in the survey and shared years of knowledge with me. Jan did not go up the rig to inspect anything above deck level. He did examine the engine.

Barnaby Blatch - Surveyor. Barnaby surveyed my O'day 35 in Newport, RI. He did a great job. He went up the rig to the top of the mast, checked the engine, measured the keel, etc.

DMI Marine Inc., Pocasset MA. They repaired my Datamarine wind instument. For about $200 the masthead unit looked like new when I got it back. I installed it, and it works great.

James Brennen - general purpose boat repair. He removed an old transducer. When he was done, you would never know anything had ever been there. He does everything, bottom paint, wax, wash, electrical work, etc. He is based on Long Island, NY.

Don Stevens - All Island Soda Blasting. Don removed all the old bottom paint from my O'day. He did the work he said he would do, he did it for the price we agreed on, and he did it when he said he would.

Barry

Barry Lenoble
Deep Blue C, 2002 C&C 110
Mt. Sinai, NY

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post #15 of 26 Old 05-14-2008
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For you west coast boaters in San Diego I had good results with Murphy's Marine Canvas, and Patricio Caramo Diver ...I'm still searching for other good companies in this area.

In the San Francisco area I had very good results with Vessel Electric, Pacific Coast Canvas, Mariner Boat Yard, Michael Karvasales Sign Painter, and Buhl Diving.
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post #16 of 26 Old 05-20-2008
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Here is what I have dealt with:

Yanmar Parts (they do service as well)

Marine Engine Repair Co. Inc. dba MER Equipment
338 West Nickerson
Seattle, WA 98119
Local (206) 286-1817
Toll Free (800) 777-0714

Fast and courteous - they have most parts in stock (such as fuel pumps, gaskets etc), and usually the customer can pick up within the hour.

Haul Outs, Dry-Docking etc

CSR Marine they have a few locations I use the one located near Fisherman's Terminal. As long as work is being done by their staff, daily yard fees are waived which is ideal if you have work you can complete in the meantime. The staff is more than willing to assist with DIYers and offer tips and procedures, plus 24/7 access. They are not where to go if you want cheapest solution, but they stand behind their work and will send their techs off-site to your boat at your normal moorage (within reason) if waiting on parts etc. CSR Marine They are also a favorite with racers because they will do quick turn arounds on hull cleanings etc..

Rigging:

I got ripped off by this outfit. Ridenour & Ridenour. I had the rigging replaced on my C-27 two years ago. While the new halyards, downhauls, and radar were installed and I was satisfied with that, the spinnaker setup was never completed which was also part of the work order. I was charged for all the equipment to do so (spinnaker halyard, new mast plate, the other stuff was already paid for), and the job was never completed although they demanded payment because they were 30 days out on waiting for making of the part (which they could of ordered from Catalina). After prompt payment I never saw them again and they refused to return any correspondence. So, I was stuck with no spinnaker setup the or the parts, that were paid for. Since it was in excess of 1K I consider this a rip-off. Lesson learned: never pay until job is actually done.





-- Jody

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post #17 of 26 Old 07-14-2008 Thread Starter
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I thought I'd add another name to the vendor black list.

Apparently, Quantum Sails of Newport doesn't think much of its customers, at least in one case I've seen. I was looking at the stack pack on a friend's boat, and there was a section about three inches long that the stitching had missed going through the canvas and didn't connect the zipper edge to the canvas there. He had recently taken the stack pack to Quantum Sails Newport to have the entire thing restitched. They did about the shoddiest job of restitching it that I've ever seen.

He told me, that when he contacted Quantum, they told him to bring it on over. Now, looking at the stack pack, I can see that just "bringing it on over" isn't as easy as it sounds. He'll have to disconnect the lazyjacks, pull the mainsail and stack pack off the boom, put the mainsail away, drive over to Newport and drop it off... and lose possibly up to a week of sailing. Quantum also offered to send him some needles and sailthread, if dropping it off was too much work.

This is a very disturbing trend... many marine vendors seem to have no sense of responsibility and don't stand behind their work or their company's good name. What if this hadn't been a stack pack, but a reefing point, like the one I just had put in? In a storm, the sail would have likely shredded itself due to the lousy quality of the stitching.

Two companies that originally were allowed to do fiberglass work at my marina have been deemed persona non-grata for similar reasons. Kelley Marine Services, which I mentioned in my OP, has also been banned for similar reasons.

Do these companies not realize that the marine world is rather small, and that regularly screwing their customers will eventually come back to bite them. BTW, Kelley Marine Services appears to be having some trouble getting new business and last I heard was in financial trouble, which serves them right.

I'd also like to add a vendor to the white list.

Harding Sails, out of Marion, MA, did an excellent job with the third reef setup on my mainsail. Graham was kind enough to expedite my sail repair before the Fourth of July and, unlike many other vendors, very open about what was involved and the costs. I expect I'll have them look at the canvas on my boat at some point.

Sailingdog

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You know what the first rule of sailing is? ...Love. You can learn all the math in the 'verse, but you take
a boat to the sea you don't love, she'll shake you off just as sure as the turning of the worlds. Love keeps
her going when she oughta fall down, tells you she's hurting 'fore she keens. Makes her a home.

—Cpt. Mal Reynolds, Serenity (edited)

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Last edited by sailingdog; 07-14-2008 at 07:02 AM.
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post #18 of 26 Old 07-14-2008
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My 2 cents....

Only hire people that can show they are ABYC certified.
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post #19 of 26 Old 07-14-2008
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Depco Pump in Florida for all your pump needs. Excellent customer care. Good prices and plenty of stock. Depco Pump Company

Ditto for Offshore Spars in SE Mich.
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post #20 of 26 Old 07-14-2008 Thread Starter
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Peter Kennedy is ABYC certified, and his company did crap work. Certification doesn't mean a whole lot in my opinion.

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You know what the first rule of sailing is? ...Love. You can learn all the math in the 'verse, but you take
a boat to the sea you don't love, she'll shake you off just as sure as the turning of the worlds. Love keeps
her going when she oughta fall down, tells you she's hurting 'fore she keens. Makes her a home.

—Cpt. Mal Reynolds, Serenity (edited)

If you're new to the Sailnet Forums... please read this
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Still—DON'T READ THAT POST AGAIN.
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