Sorry so late, I was out of town.
Here is the story for those interested.
I too have had great support from Garmin in the past. Not that I've needed a great deal, my aviation and auto devices have been nearly trouble free. I had one issue with interference from the radios in my plane disturbing the GPS reception. Garmin sent me a new ($250 at the time) exterior antenna to fix the problems caused by my radios emitting too much RF interference.
Dang I was happy and told everyone who would listen how good Garmin was.
Fast forward to last year when I bought my 3006C chartplotter. After about one week of use, the screen fogged up whenever there was significant moisture in the air (high dew points). The fogging was so bad at times that you couldn't see the display.
I contacted Garmin and got an RMA for an exchange. Last fall, I received a remanufactured unit. The new unit came lightning fast and I was happy again. The only glitch was that the sailing season was over so I didn't get to try the new unit.
This past spring (May) I splashed the boat. What the heck! the new unit fogged up on the way to my mooring ball.
I called Garmin and was told that they knew of the problems with their units and that they would be providing a "fixed" model as soon as they got them from their supplier in Taiwan.
I was happy and trusted Garmin to do right. Heck, I bought a new 496 for my airplane while this was going on.
Having heard NOTHING back in July, I called and asked what was happening. I did have my unit but constantly had to be concerned that the screen would fog and be unreadable at any moment (not good).
The support desk said I was "number 2" on the list for replacement and I would be getting the RMA for the exchange "soon". Remember this is in July!.
I called again in August when I hadn't heard anything from Garmin. The representative said that they had me on the list but couldn't say when I might get my exchange RMA but it would be "soon".
Well, I called again this month after no call or update from Garmin. They again stated that I was "on the list" but they doubted I would be getting the exchange this season. I asked when it might happen, they said they had no idea but it would be "soon".
I asked to talk to someone higher up the totem pole. The representative said that he would have that person call me and proceeded to take my phone number.
You guessed it, I STILL HAVEN'T GOTTEN a call back.
Yesterday while driving to an appointment, I again called to try and report my frustration and see what was happening to Garmin. I talked to a lower level Customer "No-Service" rep who did her best to apologize for what had happened. She assured me that her supervisor would be calling me back.
I'm still waiting and stand by my previous statement that
GARMIN OFFICIALLY SUCKS and I will not be purchasing or recommending Garmin to anyone who will listen.
You guys have to realize how many people I have convinced to buy Garmin over the years. Heck all my friends have Garmin in their airplanes partially based on my input. I pains me to see a good company messed up like this. I've had it. Buyer beware!!!!!!!!!