Join Date: Mar 2001
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TackTick - Lousy Support
A while back, we bought the TackTick wireless wind system, consisting of a masthead transducer and analog display. Right out of the box, we experienced problems. The transducer wouldn't spin in winds below about 8 kts, which was the threshhold for whether we would bother to pull up the sails, so it would display 0. Sometimes, the two units would lose communication. I got in touch with Ocean Equipment, the US distributor, for warranty support. It took close to two years, which is the warranty period, and a half dozen attempts to get a reply. They eventually responded, so I thought I was finally on a path to satisfaction. I was told to ship the two units back and they would honor the warranty, which I did. To shorten the story, they sent me a refurbished transducer, but lost the display, claiming they never received it. The best they are willing to offer is to sell me a replacement. Despite the fact that they are offering to do this at "cost", I think this is unacceptable. They lost it and I have to buy a replacement?
I've tried reaching out to the manufacturer, a UK company, to complain about the customer service of their US distributor, but they also do not respond. It was a POS out of the box and the customer support has been atrocious. Stay away.