There have been several post latly in regards to Lewmars Customar service or equipment quality.
Some of you know I was planing on installing a pair of Lewmar V2 or V3 windless'es on Eagle Knight but because I have come to respect a lot of the information shared here on Sailnet I postponed and re-evaluated that purchase.
I decided to direct Lewmar to this site and give them a chance or opportunity to read for themselves whats being said about them here at Sailnet. The responses I got and speed of those responses to say the least impressed me.
I have been contacted by 7 different individules involved in one aspect of the Co. or another..One was even from the V.P. I will post excerpts from a couple of them here for all to read.
Now I realize Im a fish on the line to them so to speak , and have no after the sale experiance with them at all, but at this point Im giving Lewmar 5 stars as I have never recieved this kind of attention from any
company.. it will be up to them to keep them.
I realize we may not have the ability to change any company's ways but our collective voice's here at Sailnet or anywhere this day and age with the kind of access we have to information has an impact. To get this kind of response to a customer's concern has left a lasting impression on me to say the least.
Because of this I am once again looking to Lewmar for my windless purchase as my confidance is greatly renewed..I would suggest to any with grudges with the Co. to do as I did and challenge their reputation...You might be presently surprised.
As with any Company fraudulent requests for replacements or warranty issues is an ongoing and costly endeavor for any Co. If you go the route I did I would ask that you be honest in your dealings with any Co.
I will surly keep you all breasted of my dealings with Lewmar in the near future.
Maybe I'm being duped but I dont think so.
I have no idea about complaints with Lewmar service. We are a dealer and have found Lewmar to be exceptionally responsive.
Our west coast Lewmar factory rep is one of the most knowledgeable people I know concerning windlasses and I have not seen him fail to come to a reasonable outcome when there is a rare problem. I will definitely pass on your comments and try to find the complaints on the sailnet site although I have never visited it.
Admittedly, our specialty is thrusters but we do sell and install a number of windlasses each year. In fact we find our windlass business is growing as we learn more and we have not seen problems.
Our business with Lewmar has been a refreshing experience and not at all troublesome.
I will pass your comments on to the Lewmar rep and try to find the complaints.
Someone will get back to you
Thanks for taking the time to write us with your concerns and give us the chance to respond.
We will do our very best to make sure you have a positive experience with Lewmar and our products.
Thankyou for your enquiry .
I would be happy to speak with you with reference to Lewmar's warranty and
support service of the Lewmar products worldwide.
Service in the US is backed by a network of Lewmar Authorized Windlass Service Centers throughout the country
and Master Parts Distributors which can be utilized for procurement of the full line Lewmar parts and advice.
Parts can also be ordered through your local chandler as well.
Please find the attached files which lists the Service Centers and Master Parts Distributors.
Hope this may be helpful .
You may offer your contact information and I will contact you to discuss
any other questions or thoughts that you may have specific to the V Series line of windlass or any other Lewmar Product.
Best Regards, Stan