There have been several post latly in regards to Lewmars Customar service or equipment quality.
Some of you know I was planing on installing a pair of Lewmar V2 or V3 windless'es on Eagle Knight but because I have come to respect a lot of the information shared here on Sailnet I postponed and re-evaluated that purchase.
I decided to direct Lewmar to this site and give them a chance or opportunity to read for themselves whats being said about them here at Sailnet. The responses I got and speed of those responses to say the least impressed me.
I have been contacted by 7 different individules involved in one aspect of the Co. or another..One was even from the V.P. I will post excerpts from a couple of them here for all to read.
Now I realize Im a fish on the line to them so to speak , and have no after the sale experiance with them at all, but at this point Im giving Lewmar 5 stars as I have never recieved this kind of attention from any company.. it will be up to them to keep them.
I realize we may not have the ability to change any company's ways but our collective voice's here at Sailnet or anywhere this day and age with the kind of access we have to information has an impact. To get this kind of response to a customer's concern has left a lasting impression on me to say the least.
Because of this I am once again looking to Lewmar for my windless purchase as my confidance is greatly renewed..I would suggest to any with grudges with the Co. to do as I did and challenge their reputation...You might be presently surprised.
As with any Company fraudulent requests for replacements or warranty issues is an ongoing and costly endeavor for any Co. If you go the route I did I would ask that you be honest in your dealings with any Co.
I will surly keep you all breasted of my dealings with Lewmar in the near future.
Maybe I'm being duped but I dont think so.
Some of you know I was planing on installing a pair of Lewmar V2 or V3 windless'es on Eagle Knight but because I have come to respect a lot of the information shared here on Sailnet I postponed and re-evaluated that purchase.
I decided to direct Lewmar to this site and give them a chance or opportunity to read for themselves whats being said about them here at Sailnet. The responses I got and speed of those responses to say the least impressed me.
I have been contacted by 7 different individules involved in one aspect of the Co. or another..One was even from the V.P. I will post excerpts from a couple of them here for all to read.
Now I realize Im a fish on the line to them so to speak , and have no after the sale experiance with them at all, but at this point Im giving Lewmar 5 stars as I have never recieved this kind of attention from any company.. it will be up to them to keep them.
I realize we may not have the ability to change any company's ways but our collective voice's here at Sailnet or anywhere this day and age with the kind of access we have to information has an impact. To get this kind of response to a customer's concern has left a lasting impression on me to say the least.
Because of this I am once again looking to Lewmar for my windless purchase as my confidance is greatly renewed..I would suggest to any with grudges with the Co. to do as I did and challenge their reputation...You might be presently surprised.
As with any Company fraudulent requests for replacements or warranty issues is an ongoing and costly endeavor for any Co. If you go the route I did I would ask that you be honest in your dealings with any Co.
I will surly keep you all breasted of my dealings with Lewmar in the near future.
Maybe I'm being duped but I dont think so.
another: