Join Date: Aug 2002
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Sailnet''''s Store Customer Service?
Does anyone know what is going on with SN''s store customer service. I placed an order and needed to correct a quantity. I have tried to call the 800 number, but the line is bad (rapid busy tone every time I have tried -- about 8X over 3 days). When I call the non-toll free number, I get a recording that the EXTENSION I have dialed is not working and to dial another extension. I hit 0 to get an operator and it says its transferring the call only to ring for a 8 minutes the first time I tried today and 20 minutes the next time (all on my dime). I have sent 3 e-mail messages that are autoreplied-to, but still no action. My past experiences have been good, but my last 2 orders have both been backordered (Still waiting). I am wondering if I need to rethink this source of parts.