Sailnet''s Store Customer Service? - SailNet Community
LinkBack Thread Tools
post #1 of 3 Old 10-21-2002 Thread Starter
Junior Member
Join Date: Aug 2002
Posts: 16
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
Sailnet''''s Store Customer Service?

Does anyone know what is going on with SN''s store customer service. I placed an order and needed to correct a quantity. I have tried to call the 800 number, but the line is bad (rapid busy tone every time I have tried -- about 8X over 3 days). When I call the non-toll free number, I get a recording that the EXTENSION I have dialed is not working and to dial another extension. I hit 0 to get an operator and it says its transferring the call only to ring for a 8 minutes the first time I tried today and 20 minutes the next time (all on my dime). I have sent 3 e-mail messages that are autoreplied-to, but still no action. My past experiences have been good, but my last 2 orders have both been backordered (Still waiting). I am wondering if I need to rethink this source of parts.
halcyon13 is offline  
Quote Quick Reply Share with Facebook
Sponsored Links
post #2 of 3 Old 10-21-2002
Senior Member
Join Date: Jul 2002
Posts: 1,120
Thanks: 0
Thanked 4 Times in 4 Posts
Rep Power: 14
Sailnet''''s Store Customer Service?


See the other threads for more info & speculation (e.g. in General Discusssion).

Were all your efforts in the most recent 3 days (Fri/Sat/Sun)? If so, you may essentially be reporting that there''s yet more news at Sailnet.

FWIW my own benchmark right now is to not have more than 1 order pending with them. After 5 weeks, I''m still waiting for something as simple as line; I can''t imagine orderng more gear so long as they are unable to fulfill that order nor give me status on it (which they haven''t provided despite my query). You might want to reconsider how to get your parts.

WHOOSH is offline  
Quote Quick Reply Share with Facebook
post #3 of 3 Old 10-23-2002
Junior Member
Join Date: Dec 2000
Posts: 15
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
Sailnet''''s Store Customer Service?

There''s a lengthy reply on the General Discussion Board that I won''t repeat here.

If you''re still having problems then feel free to contact me directly at

-- Sam
email_test is offline  
Quote Quick Reply Share with Facebook

Quick Reply

By choosing to post the reply above you agree to the rules you agreed to when joining Sailnet.
Click Here to view those rules.

Register Now

In order to be able to post messages on the SailNet Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Please note: After entering 3 characters a list of Usernames already in use will appear and the list will disappear once a valid Username is entered.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page

Similar Threads
Thread Thread Starter Forum Replies Last Post
SIMRAD Customer Service thorJ30 Gear & Maintenance 5 07-11-2008 10:40 PM
Provisioning for Bahamas Stormer Cruising & Liveaboard Forum 9 06-15-2003 02:49 AM
SailNet Customer Service stantm General Discussion (sailing related) 6 09-28-2002 10:53 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome