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post #1 of 3 Old 08-29-2009 Thread Starter
Courtney the Dancer
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Thumbs up to Dan Fender

We bought a Fender Step last year and have used it to step into the boat from the dinghy and the floating dock. It's great, not sure what we would do without it now. On our summer cruise I noticed it was somewhat deflated one day and discovered two small slits along a seam line. By next day it was completely deflated, but we continued to use it hoping it would last until we got home. It didn't, split wide open. I emailed the company when we got home and got a reply the next day. There is a two year warranty and I was told to take it back where I bought it, with receipt, and they would replace it. Problem was I ordered it online, and I couldn't remember who I got it from, and I had no record of it in my computer for some reason. I emailed them back and explained the situation to "Thomas" along with some pictures of the split. He wrote back and asked for my address and said one would be in the mail to me. That's the type of company I want to do business with, and will in the future.

SV Laurie Anne

1988 Brewer 40 Pilothouse

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post #2 of 3 Old 08-29-2009
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JRD, Always good to hear about quality vendors like that. I would have been in the same boat -- I rarely keep receipts much more than a month or so, and buy enough stuff that it's hard to remember where it all came from...

P.S. We saw a great photo of your shipshape boat rafted with Fast Forward in one of Faster's recent trip reports. Hope your trip was as much fun as his!

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post #3 of 3 Old 09-03-2009
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Originally Posted by jrd22 View Post
That's the type of company I want to do business with, and will in the future.
Oh, I'd agree! Sadly, most companies are not so upstanding so I thought I would share my method for dealing with them. I have prepared for the eventuality. It's not rocket science but it does require thinking it through ahead of time. Anyway, doing the following:
1) Keep all your bills for 3 years. Originally, I did this in case I needed supporting info for taxes, such as proving itemized medical deductions but it has proved to be more generally useful.
2) Get organized. Put the left-over accounting and itemized data from each bill in a single envelope. Use one envelope per month. Mark the month and year on the outside of the envelope.
3) Designate a place to store your financial info. I arrange my envelopes in chronological order in my finances drawer, where I also keep bank statements, tax returns, and any other important financial and owner-related information. Locking drawers are good, especially if you have kids.

Should I require a receipt (or a reminder of where I bought something via the Internet), I go through my old credit card bills.

To use the bill as a substitute receipt when a receipt is required for a return:
1) Make a photocopy of the credit card statement.
2) Use a big, black Magic Marker to black out (a) the credit card number except for the last 4 digits and (b) all purchases that are not germane to the return.
3) Photocopy the blacked out copy (so hypothetical unscrupulous employees at the company can't possibly read the blacked out info and commit identity theft).
4) Shred the first gen copy and send the second gen photocopy along with the item to be returned.

If this post helps even one person, then you've made my day!


T. P. Donnelly
S/V Tranquility Base
1984 Islander 30 Bahama
Pasadena, MD
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