Join Date: Nov 2009
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Lee Sails -- poor sailcloth, dismal customer service
We have a Lee sails main, not quite 3 yrs old now, on our Mason 43. Bought it from the rep. in Vancouver, B.C. We're now anchored in Fiji, thousands of miles later. The workmanship is fine -- quite good actually. But the cloth is really bad. It began tearing after about 1600 miles or so. The tears are all vertical -- many are caused simply by the fact that the reefing lines touch the sail. We're not only getting tears only when we we reef, but also simply because the reefing lines touch the sail -- they rub through the cloth. Also, when we straighten kinks in the cloth, we need to be especially careful or else the cloth makes a little "pop" and we end up with a tiny hole. A few weeks ago we blew a 6'+ hole near the clew of the second reef while reefing routinely in 20 kts; the sail then flogged for a brief moment and suffered a second 5' tear in the leech near the head.
We've written Lee Sails, but never get a response. The rep. in Vancouver was quite responsive when we when we ordered our sail (invited us to his office -- his apartment really -- for a consultation) but since the sail was delivered they've never responded to us at all. And it's not like we only wrote to complain. The first time we tried to contact them about our sail we simply had a question about a sail slide.
Our sail, of course, is no longer under warranty. But given Lee Sails' refusal to respond to our correspondence, we wonder what their warranty is worth anyway.