I've ordered many things from Beneteauusa.com. You may get Ward Richardson on the phone (or another customer service rep). They are fantastic, spending time with me to determine what I need. They will also email you instructions on everyting from maintaining your furler to dealing with keel bolt rust.
http://hallmont.com/pics/sailnet pos...Richardson.doc
Last I talked with Ward, I had "homework" to find out the type of furler I have and which stove I have, and the diameter of the forestay roller tube (there are 2 different diameters for that tube), I'm about to send him an email like this:
1. Need roller tube end cap for 45mm tube. (That's the little black plastic piece on the bottom of the rolling tube that keep the jib from fouling on the forestay when tacking.)
2. Stove is Force 10. Please send replacement knob.
3. Furler is Profurl. Please send maintenance instructions.
4. Please send the little plastic cap that prevents water from entering the cockpit storage located behind the cockpit seats.
5. Please send deck fill port for "Water" (I have one you sent that says "Waste", I no longer need it and will return it.)
6. Please send replacement bulb for deck light. (It goes into the deck light/steaming light fixture that is 1/2 way up the mast.)
7. I'm replacing the red/green bow light. What brand of navigation light lines-up with the holes on the mounting plate. Is there a special bracket to use? What have other people done.
8. Windlass has siezed. Falcon 1500. I have the parts break-out from the Falcon site. I have the gasket kit from them. Are there any special instructions I should follow when I fix this?
Anyway, that is the type of list I have right now. I agree with the previous poster. It's better to call them -- a lot more enjoyable and you'll make more progress overall.
Regards,
Brad