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  #1  
Old 01-22-2010
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Lewmar blocks

This may be of interest to sailors. In the past, I have found most companies back their products. And I wrongfully assumed that Lewmar is no expection. The company has been around for years and their blocks are moderately priced and well designed. But I was disappointed their delrin ball bearings do not stand up to UV and turn to powder when exposed for an extended time. They are very much aware of this problem but have decided to charge their customers for their error. They offer improved replacement bearings (black ones) for $28 for a bag of 100 and tack on an additional $8.37 for shipping (less than one ounce). To add insult, each block requires 54 bearings so one has to purchase two bags to repair two blocks.
Shame on you Lewmar for treating long time customers like this! You should strongly consider changing this policy.
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Old 01-22-2010
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Go Harken and never look back. Or if weight doesn't bother you, Garhauer.
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Old 01-22-2010
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Quote:
Originally Posted by zz4gta View Post
Go Harken and never look back.
Harken has been very good to Abracadabra. Somewhere here, if you look, about two seasons back, I think I posted about it. Suffice it to say: Harken has won life-long customers in The Admiral and me. In relating the story to local sailors, some have related similar positive experiences with Harken. Lately, tho, I've been hearing not-so-great things about some of Lewmar's products and their customer service. Not good, Lewmar. A good reputation is difficult to maintain, easy to lose, and exceedingly difficult to regain.

Jim
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Old 01-22-2010
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Garhauer is great. good company and very very solid products.
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Old 01-22-2010
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Funny how these things go... different people have completely different experiences at times. I've always liked Harken gear, and I guess it's quality is such that I've never had to find out about their customer service and support.. that is itself is a good thing, I guess.

Have had dealings with Garhauer and very happy with them too.

As a counterpoint to the OP - and I'm not suggesting his issues aren't valid - I know that a few years ago Lewmar stood behind their ports - a friend with a newish Beneteau experienced some distortion and discoloration in one of the port lenses - they shipped him a complete new set at no charge.... FWIW...
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Old 01-22-2010
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I'd point out that Lewmar actually makes two grades of blocks. The OEM ones that are supplied to major boat manufacturers are lower quality than the ones you buy at the marine store. I use Garhauer, Lewmar, Harken, and Ronstan blocks, depending on what I need them for.
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Old 01-22-2010
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Partial to Garhauer & Harken.
I've had two incidents with Lewmar. 3-4 years ago installed rope clutches. After fully installed, bedded etc, found they would not clamp the rope reliably, sometimes yes, sometimes no. They acknowledged problem sent replacements prompt. Pleased w/service but a little PO'd that they were shipping units when they were aware of problems.
A year or two later purchased a folding wheel & the hub was so poorly machined it would not fit. Again, prompt no question service, sent replacement.
Seems they have manufacturing problems.
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Old 01-22-2010
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expection

Do you mean inspection? Sunlight is the worst enemy on any type of block. Delrin race bearings are the worst. You are dissing a company because you believe 20 YO technology is their fault?
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