Just another Moderator
Join Date: Sep 2005
Location: New Westminster, BC
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Funny how these things go... different people have completely different experiences at times. I've always liked Harken gear, and I guess it's quality is such that I've never had to find out about their customer service and support.. that is itself is a good thing, I guess.
Have had dealings with Garhauer and very happy with them too.
As a counterpoint to the OP - and I'm not suggesting his issues aren't valid - I know that a few years ago Lewmar stood behind their ports - a friend with a newish Beneteau experienced some distortion and discoloration in one of the port lenses - they shipped him a complete new set at no charge.... FWIW...
1984 Fast/Nicholson 345 "FastForward"
".. there is much you could do at sea with common sense.. and very little you could do without it.."
Capt G E Ericson (from "The Cruel Sea" by Nicholas Monsarrat)