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  #1  
Old 01-30-2010
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EZ-Jax

Any one know anything about EZ-Jax, the company not the product? I ordered a set of their EZjax back in Oct at Annapolis show and they said about 6 weeks, then in Dec they said that he would be shipping the order out in the next week and now I cannot get in touch with them.

Jim
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Old 01-31-2010
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Hmm....doesn’t sound good.
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Old 01-31-2010
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The "Company" seems to be a single individual. We purchased a set of his EZJax for our prior boat back in 2000 and it took a little while before they arrived as he was a bit backed up at the time. The delay was worth it, however, as the system worked extremely well and was much preferable to the Dutchman system we have on our current boat or similar, but not equal, lazy jack systems on other boats we've sail aboard.

FWIW...
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Old 01-31-2010
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Hmmmm, I would be interested in knowing the outcome of this. We have been considering EZ-Jax (among other options as well).

I will say that although I haven't done business with them yet, this is the first I've heard of any hiccups.

Please keep us informed.
-J
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Old 01-31-2010
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Purchased mine from them at the show a few years back and had no problem. Still not good to hear things like this, but not surprised. Have you paid already?

I just tried calling, got a message. I would link this thread to an email, that should get their attention
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Old 01-31-2010
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Quote:
Originally Posted by T37Chef View Post
Purchased mine from them at the show a few years back and had no problem. Still not good to hear things like this, but not surprised. Have you paid already?

I just tried calling, got a message. I would link this thread to an email, that should get their attention
Unfortunitly, I paid with a debit card not a credit card, will be much harder to get it charged back if it falls through completly.

I have tried leaving messages and emails two to three times a week and the only replies I have had were when one of the emails (sent to their webpage contact us account ) had a link to the lack of service in another thread.

I normally support the indivual bussiness where possibly but at least I want to know about any problems or delays. If something unforseen occurs keep in touch.
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Old 02-14-2010
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The systems arrived today, 16 weeks after the order and 8 weeks after our last communication when he indicated they would be going out in a weeks time. What upsets me the most about the entire transaction is that in all this time there has been no communication, emails go unanswered, phone calls go unasnwered and no return calls made. Even emails the web site contact information do not genearate a resopnce.

A lazy jack system is a pretty simple system. I choose the EZjax for a number of reasons. I could have very well saved the money and made my own system. I might not have had the pretty splices that I now have but I would have had it done well before now. I guess it boils down to unless I hear some compelling reason for the way this order has been handled, on my next boat I'll be going with a self made or another system.

Jim
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Old 02-15-2010
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Quote:
Originally Posted by UncleJim View Post
The systems arrived today, 16 weeks after the order and 8 weeks after our last communication when he indicated they would be going out in a weeks time. What upsets me the most about the entire transaction is that in all this time there has been no communication, emails go unanswered, phone calls go unasnwered and no return calls made. Even emails the web site contact information do not genearate a resopnce.

A lazy jack system is a pretty simple system. I choose the EZjax for a number of reasons. I could have very well saved the money and made my own system. I might not have had the pretty splices that I now have but I would have had it done well before now. I guess it boils down to unless I hear some compelling reason for the way this order has been handled, on my next boat I'll be going with a self made or another system.

Jim
Well, I'm glad you got your product, but that kind of experience should set anyone off. Many companies that provide products and services for boaters are small operations and subject to disruptions, but there is no excuse for such a lack of communication.

If this company had advised you right away that there would be a three month delay and offered a refund if you couldn't wait, you might be posting about how happy you were with your new lazy jacks instead of how much this company sux. Even if you took the refund, you likely wouldn't be as displeased with the company as you now are.

It hard to understand how some businesses haven't gotten the message yet. Keeping customers informed is good business folks. In todays day and age of near instant communication, there is no excuse for not doing so, and we as consumers expect nothing less. Even when service is less than ideal, we tend to accept things better as long as were are provided accurate information from the companies we do business with.
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Old 02-15-2010
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I can totally relate to what you are going through. The Doyle loft in Annapolis has had my sail since August, all it needed was a luff tape. I have called numerous times, emailed numerous times, even spoke to the owner numerous times...still I have not received the sail as of today. I realize its not a priority or big $ maker for them, but now he has lost my business forever. I Had asked him to quote me a new set of sails, don't think I'll be pursuing that with them. Doyle Annapolis Sail makers.
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Old 02-15-2010
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Quote:
Originally Posted by midlifesailor View Post

If this company had advised you right away that there would be a three month delay and offered a refund if you couldn't wait, you might be posting about how happy you were with your new lazy jacks instead of how much this company sux. Even if you took the refund, you likely wouldn't be as displeased with the company as you now are.
If they had told me that there were unforseen delays and offered the refund of their own accord without me making the only attempt; I would have declined and waited a reasonable amount of time. I tend to side on the small busnessis when possible. I also try to be reasonable when possible but there is no excuse for this kind of treatment in this kind of economey.

T37Chef keep us informed of your sails, I'm going to be replacing mine soon and would like to know the customer service reputations before I know the pricing.

fair winds to all and to all a good night
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