Join Date: Aug 2007
Thanked 16 Times in 10 Posts
Rep Power: 8
Alpha Marine Autopilot: Great customer service
I just wanted to let folks know that contrary to some of the old posts on this and other forums, I have had nothing but superb customer support from Chris at Alpha Marine. The autopilot was not working on our boat when we bought it and Chris at Alpha Marine always responded in less than 24 hours to numerous email inquiries about trouble shooting. He correctly diagnosed the problem from our description (and picture), suggesting we send it back. When I finally had time to do so he turned it around quite quickly with phone follow-up to ask how quickly we needed it back (and hence best shipping).
I simply could not be happier with the customer support from them and expect, like all other users, that I will be equally delighted with the performance this summer.
PSC 37, Kenlanu