Bristol 45.5 - AiniA
Join Date: May 2006
Thanked 118 Times in 106 Posts
Rep Power: 11
I have a Quick Antares windlass that I installed in St Martin last spring. Brought the boat to Florida for the summer and came back to get the boat ready for launch only to find that the solenoid had croaked. I took the solenoid apart and found that one of the tiny springs that it relies on had completely disintegrated from corrosion. (For background), the solenoid is mounted high on the bulkhead where the chain comes into the boat but is well away from any salt water, although the environment would be damp - it is a boat after all, and the solenoid was used for less than 3 months.).
Anyway, I thought this would be covered by the 3 year warranty. I contacted the US office of Quick and was told that this was 'damage' whatever that means and not covered by the warranty. To add insult to injury, the Antares now comes with a new solenoid, that they advertise strongly as being waterproof - so they know perfectly well that the one that they had before was a problem.
The windlass itself seems very good and the price was right, but with customer service like this I would suggest you look elsewhere. BTW, Quick also produces Lofrans and I have been told that the Lofrans brand may disappear and the units will become Quick.
Finishing our major refit. Our trip to Newfoundland is off because it is too late. Hoping to go to the North Channel instead.