Problems with SRC Tuff-coat inflatable paint supplier - warning - SailNet Community

   Search Sailnet:

 forums  store  


Quick Menu
Forums           
Articles          
Galleries        
Boat Reviews  
Classifieds     
Search SailNet 
Boat Search (new)

Shop the
SailNet Store
Anchor Locker
Boatbuilding & Repair
Charts
Clothing
Electrical
Electronics
Engine
Hatches and Portlights
Interior And Galley
Maintenance
Marine Electronics
Navigation
Other Items
Plumbing and Pumps
Rigging
Safety
Sailing Hardware
Trailer & Watersports
Clearance Items

Advertise Here






Go Back   SailNet Community > On Board > Gear & Maintenance
 Not a Member? 
  #1  
Old 05-25-2011
Senior Member
 
Join Date: Feb 2011
Location: San Francisco Bay area
Posts: 2,296
Thanks: 2
Thanked 45 Times in 45 Posts
Rep Power: 4
MarkSF is on a distinguished road
Problems with SRC Tuff-coat inflatable paint supplier - warning

I placed an order for some paint for my inflatable dinghy. I needed to contact them with a query. At that point I found out that the website has no company address, no phone number to call, just a messaging feature which goes unanswered. Is it too much to ask for a phone number I can call if I have a problem?

Last edited by MarkSF; 05-25-2011 at 03:11 PM. Reason: Changes
Reply With Quote Quick reply to this message Share with Facebook
  #2  
Old 05-25-2011
Silvio's Avatar
Battered and Bruised
 
Join Date: Nov 2010
Posts: 488
Thanks: 0
Thanked 7 Times in 4 Posts
Rep Power: 5
Silvio is on a distinguished road
Did you try pushing #-8-*-9-9-4 and saying "operator" while swinging from your spinnaker halyard off the starboard side?

These companies sometimes have some cryptic way to get past the messaging services
Reply With Quote Quick reply to this message Share with Facebook
  #3  
Old 05-25-2011
erps's Avatar
the pointy end is the bow
 
Join Date: Aug 2006
Location: La Conner, Washington
Posts: 6,215
Thanks: 2
Thanked 26 Times in 26 Posts
Rep Power: 10
erps will become famous soon enough erps will become famous soon enough
I ordered some of that stuff three or four years ago to try and get a few more years out of a low end West Marine dink. It looked nice for a while, but then soon started rubbing off. I don't think I would go that route again. No advice on trying to get in touch though.
__________________
Ray
S.V. Nikko
1983 Fraser 41
La Conner, WA


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Boating for over 25 years, some of them successfully.
Reply With Quote Quick reply to this message Share with Facebook
  #4  
Old 05-25-2011
Junior Member
 
Join Date: May 2011
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
tuffguy is on a distinguished road
Reply to Mark

Quote:
Originally Posted by MarkSF View Post
I placed an order for some paint for my inflatable dinghy. I needed to contact them with a query. At that point I found out that the website has no company address, no phone number to call, just a messaging feature which goes unanswered. Is it too much to ask for a phone number I can call if I have a problem?
There are a number of resellers online- our website has phone number, address and no message function so not us -

What can we do to help you with the product?


Michael - 650 993 1000
This site won't allow me to post links so email but please add periods instead of spaces

www tuffcoat us and
mfry@synergy ca


Michael Fry
Managing Director
Synergy Research Corp.
TuffCoat Advanced Coatings
Reply With Quote Quick reply to this message Share with Facebook
  #5  
Old 05-25-2011
Senior Member
 
Join Date: Feb 2011
Location: San Francisco Bay area
Posts: 2,296
Thanks: 2
Thanked 45 Times in 45 Posts
Rep Power: 4
MarkSF is on a distinguished road
Quote:
Originally Posted by tuffguy View Post
There are a number of resellers online- our website has phone number, address and no message function so not us -

What can we do to help you with the product?


Michael - 650 993 1000
This site won't allow me to post links so email but please add periods instead of spaces

www tuffcoat us and
mfry@synergy ca


Michael Fry
Managing Director
Synergy Research Corp.
TuffCoat Advanced Coatings
I went through a website, www tuff-coat com. Is it not the offical one? It sure had me fooled. It's the no.1 search result in Google if you search on
"Tuff Coat Inflatable Boat Paint".

It does not contain a phone number or address. If you click on contact us you just get an option to send a message, which is then not returned.

What I would like is for a human being to respond to my messages about my order, that's all.
Reply With Quote Quick reply to this message Share with Facebook
  #6  
Old 05-25-2011
Junior Member
 
Join Date: May 2011
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
tuffguy is on a distinguished road
TuffCoat

Again Mark - that is not our site - people and companys can not control who registers names and url's similar to theirs - they buy product from us and resell it I gave you our website in my last post and my email - just missing the periods because the sailnet web would not allow me to post links please just email me your question and I will answer it.
Reply With Quote Quick reply to this message Share with Facebook
  #7  
Old 05-25-2011
Senior Member
 
Join Date: Feb 2011
Location: San Francisco Bay area
Posts: 2,296
Thanks: 2
Thanked 45 Times in 45 Posts
Rep Power: 4
MarkSF is on a distinguished road
Quote:
Originally Posted by tuffguy View Post
Again Mark - that is not our site - people and companys can not control who registers names and url's similar to theirs - they buy product from us and resell it I gave you our website in my last post and my email - just missing the periods because the sailnet web would not allow me to post links please just email me your question and I will answer it.
Thanks for the contact info but at this stage my question is entirely about shipping not a technical one so I'll keep trying to get in touch with those guys.
Reply With Quote Quick reply to this message Share with Facebook
  #8  
Old 05-25-2011
Junior Member
 
Join Date: May 2011
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
tuffguy is on a distinguished road
Tuffcoat

if you give me your order number I will get you tracking number as I probably have a little more clout - but just remember we care and always take care of our customers
Reply With Quote Quick reply to this message Share with Facebook
Reply

Quick Reply
Message:
Options

By choosing to post the reply above you agree to the rules you agreed to when joining Sailnet.
Click Here to view those rules.

Register Now

In order to be able to post messages on the SailNet Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Please note: After entering 3 characters a list of Usernames already in use will appear and the list will disappear once a valid Username is entered.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

 
Posting Rules
You may post new threads
You may post replies
You may post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Bottom paint over Gel Coat without Barrier Coat? WagTheDog Gear & Maintenance 17 07-15-2012 08:33 AM
Barrier Coat & Antifouling paint shipley Gear & Maintenance 7 08-09-2009 10:18 AM
Paint Build-up or Barrier Coat? cas8100 Gear & Maintenance 29 05-09-2008 12:25 PM
deck paint... or gel coat... sailhog Gear & Maintenance 7 12-31-2007 07:09 PM
Tuff Coat Inflatable ecgossett Gear & Maintenance 2 08-14-2007 01:19 AM


All times are GMT -4. The time now is 08:26 PM.

Add to My Yahoo!         
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
(c) Marine.com LLC 2000-2012

The SailNet.com store is owned and operated by a company independent of the SailNet.com forum. You are now leaving the SailNet forum. Click OK to continue or Cancel to return to the SailNet forum.