Problems with SRC Tuff-coat inflatable paint supplier - warning - SailNet Community
 
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post #1 of 8 Old 05-25-2011 Thread Starter
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Problems with SRC Tuff-coat inflatable paint supplier - warning

I placed an order for some paint for my inflatable dinghy. I needed to contact them with a query. At that point I found out that the website has no company address, no phone number to call, just a messaging feature which goes unanswered. Is it too much to ask for a phone number I can call if I have a problem?

Last edited by MarkSF; 05-25-2011 at 02:11 PM. Reason: Changes
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post #2 of 8 Old 05-25-2011
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Did you try pushing #-8-*-9-9-4 and saying "operator" while swinging from your spinnaker halyard off the starboard side?

These companies sometimes have some cryptic way to get past the messaging services
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post #3 of 8 Old 05-25-2011
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I ordered some of that stuff three or four years ago to try and get a few more years out of a low end West Marine dink. It looked nice for a while, but then soon started rubbing off. I don't think I would go that route again. No advice on trying to get in touch though.

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post #4 of 8 Old 05-25-2011
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Quote:
Originally Posted by MarkSF View Post
I placed an order for some paint for my inflatable dinghy. I needed to contact them with a query. At that point I found out that the website has no company address, no phone number to call, just a messaging feature which goes unanswered. Is it too much to ask for a phone number I can call if I have a problem?
There are a number of resellers online- our website has phone number, address and no message function so not us -

What can we do to help you with the product?


Michael - 650 993 1000
This site won't allow me to post links so email but please add periods instead of spaces

www tuffcoat us and
mfry@synergy ca


Michael Fry
Managing Director
Synergy Research Corp.
TuffCoat Advanced Coatings
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post #5 of 8 Old 05-25-2011 Thread Starter
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Quote:
Originally Posted by tuffguy View Post
There are a number of resellers online- our website has phone number, address and no message function so not us -

What can we do to help you with the product?


Michael - 650 993 1000
This site won't allow me to post links so email but please add periods instead of spaces

www tuffcoat us and
mfry@synergy ca


Michael Fry
Managing Director
Synergy Research Corp.
TuffCoat Advanced Coatings
I went through a website, www tuff-coat com. Is it not the offical one? It sure had me fooled. It's the no.1 search result in Google if you search on
"Tuff Coat Inflatable Boat Paint".

It does not contain a phone number or address. If you click on contact us you just get an option to send a message, which is then not returned.

What I would like is for a human being to respond to my messages about my order, that's all.
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post #6 of 8 Old 05-25-2011
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TuffCoat

Again Mark - that is not our site - people and companys can not control who registers names and url's similar to theirs - they buy product from us and resell it I gave you our website in my last post and my email - just missing the periods because the sailnet web would not allow me to post links please just email me your question and I will answer it.
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post #7 of 8 Old 05-25-2011 Thread Starter
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Quote:
Originally Posted by tuffguy View Post
Again Mark - that is not our site - people and companys can not control who registers names and url's similar to theirs - they buy product from us and resell it I gave you our website in my last post and my email - just missing the periods because the sailnet web would not allow me to post links please just email me your question and I will answer it.
Thanks for the contact info but at this stage my question is entirely about shipping not a technical one so I'll keep trying to get in touch with those guys.
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post #8 of 8 Old 05-25-2011
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Tuffcoat

if you give me your order number I will get you tracking number as I probably have a little more clout - but just remember we care and always take care of our customers
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