Beware of Sailrite - SailNet Community
 
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post #1 of 6 Old 07-22-2003 Thread Starter
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Beware of Sailrite

I just wanted to let the world know that my brand new sailcover I made using my sailrite machine, cloth and thread bled all over my mainsail staining it permanently. I guess blue stains all over the sail won''t slow me down. Sailrite''s response was "tough luck". I would suggest not doing business with these folks. I wish I had my $1500 back! Life is too short to work with vendors that don''t back up their products. I would suggest going to a reputable canvas shop as an alternative. Live and learn.
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post #2 of 6 Old 07-22-2003
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Beware of Sailrite

VERY INTERESTING! I''ve done a lot of business with these folks and have always been completely satisfied. I hate to hear that.

Sounds like the fabric was the real culprit. Was it Sunbrella? I have never heard of any such problems with Sunbrella - even after contact with lubricants or acetone. I wonder if you may have some recourse through the fabric manufacturer, Glen Raven Mills - a very reputable company here in North Carolina.

I hope the $1500 price you mentioned included the machine.

What a pain. Sorry.
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post #3 of 6 Old 07-22-2003
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Beware of Sailrite

sailingbob:

Just noticed that you replied to another post and indicated that the thread was the culprit. That makes more sense. I''ve always used white thread - not always as clean looking but I can detect UV damage more easily.





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post #4 of 6 Old 07-22-2003
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Beware of Sailrite

I am truly sorry about your problem, however, I would like to hear Jim Grant''s version also...there''s always two sides to any story.
I''ve purchased a number of items from these folks (including a sewing machine) and have always been satisfied with their service and products.

If it was the thread that actually caused the damage, it would seem the manufacturer would be responsible to some extent.

Jim
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post #5 of 6 Old 07-23-2003
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Beware of Sailrite

Jim Grant and all the folks at Sailrite are awesome. I''ve been dealing with them for over 10 years and have had nothing but positive and helpful experiences.

I don''t know what fabric or thread you used, but I find it hard to believe Sailrite is at fault.
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post #6 of 6 Old 07-23-2003
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Beware of Sailrite

I join the ranks of those who were pleased with Sailrite. We bought a machine and did a complete bimini. Once the machine got out of adjustment past their ability to fix over the phone. We sent it back and they tweeked it, including upgrading a part, for no cost.
I wonder if your experience is some unusual aberation. If the thread was at fault, I wonder what recourse you were looking for--a new sail?
Anyway, I am surprised.
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