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  #11  
Old 07-23-2012
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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?

I have a Xantrex Echo Charge, purchased in December 2010, and it is working like it is supposed to.

I figure if it will last till 2016, it was a great investment.
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Old 07-23-2012
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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?

The question though is have you had to contact Customer Service?
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Old 07-23-2012
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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?

I still plan to purchase an Xantrex Echo Charge, but I wish there was a comparable price-competitive product from somebody else. Xantrex' product/customer support reputation is abysmal

Jim
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Old 07-23-2012
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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?

Quote:
Originally Posted by SEMIJim View Post
I still plan to purchase an Xantrex Echo Charge, but I wish there was a comparable price-competitive product from somebody else. Xantrex' product/customer support reputation is abysmal

Jim
Thanks! My sentiments exactly! I am still waiting to hear on my appeal, but they have you at their mercy. And, I think Vladd the Impaller had more mercy.

Jim
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Old 07-23-2012
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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?

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Originally Posted by Islandfever77 View Post
I purchased one of the new Xantrex SW 2000 W charger/inverters about a month ago from West Marine with the extended warranty. It quit working after about a month. I took it to their authorized Xantrex repair service in Orlando. Even though it was in a well protected area of my trawler, they are trying to tell me it was water damage. I find this difficult to believe and suspect they are just having problems with the new technology. Has anyone else had any experience with Xantrex. I have appealed their denial of warranty and awaiting a decision. Any suggestions?
I would ask to get it back and take it back to West Marine, I am sure they will give you another, or at least give you your money back.

Stinks that there really is no alternative, and I have read for years that Xantrex has lousy customer service.
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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?

Yes, they bought the industry and are holding us hostage. Finding help from customer service is like finding virtue in a brothel. I believe they are a Canadian company. Our only hope is that someone will buy them out with better customer service skills. They will not be in business long with the ones that they have.
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Old 07-24-2012
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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?

Well I just got a call from Xantrex. We worked out a compromise whereby they will provide the part and I will pay for the installation. This is something I can live with and would call fair. I only wish they had been this agreeable from the start, but still it is something.
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Old 07-24-2012
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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?

I would also have suggested calling West, if nothing else they might have called Xantrex and applied pressure. One month old and a warranty debate...not impressive, "assuming" you're right and it can't be water damage.

You might still call West (headquarters, not just the store) and let them know you've had an issue with Xantrex. As Xantrex knows, West is big enough to bring in their own brand from China if they get unhappy with the Xantrex line.
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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?

You are right but now I just want to get it over with.
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Old 07-24-2012
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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?

Xantrax has a bad reputation amongst cruisers. Magnum, vitronix, outback have a much higher reputation.
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