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Re: Xantrex sucks - What replaces an Xantrex Echo-Charger?
I would also have suggested calling West, if nothing else they might have called Xantrex and applied pressure. One month old and a warranty debate...not impressive, "assuming" you're right and it can't be water damage.
You might still call West (headquarters, not just the store) and let them know you've had an issue with Xantrex. As Xantrex knows, West is big enough to bring in their own brand from China if they get unhappy with the Xantrex line.