Join Date: Jul 2001
Location: Seattle, WA
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Rep Power: 16
SailNet Purchase Cudos
Just purchased the TAckTick Performance Pack 30 from SailNet/Marine.com and felt I needed to give testimony to SailNet Customer Service because of the over the top service for this item.
I was pushed to purchase the entire TackTick package because, just a couple of weeks before the Mackinaw Race, our old instrument system on the boat I race on went out for good (we have been nursing it along for 2 years, as the company went out of business).
Ordered the package from Brad at a price well below market value ($400 below most sites) only to discover that there was an error on the web site listing the price. I happen to have a contact in the Retail sailing business who after the fact gave me the cost, which was well above the price listed.
Not only did Brad promise to get me the package for the price listed, even when I told him I would be fair about the price, but he had to jump through many hoops to get the package from the US distribution and have it sent directly to me on a rush. It arrived 1 day EARLIER than even I had hoped, and worked great.
I realize that in this day of internet marketing it is sometimes hard to get great personal customer service, but this is not the first time I have received that kind of service from Sailnet/Marine.com, and will continue using them when possible. I have received good service from several other sailing sites, as well as the local marine stores, and found that in general, most sailing businesses treat their sailing customers pretty well (compared to, oh, I don't know, the cable companies, the cell companies, etc). I also realize that not all transactions may go this well, and there are always dissatisfied customers in the retail business. This service was just beyond my expectations, and deserves special comment. I would encourage you to use them as an option for your sailing purchases.
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails." - William Arthur Ward