Crosby Yacht Yard, Osterville, MA - Buyer Beware! - SailNet Community

   Search Sailnet:

 forums  store  

Quick Menu
Boat Reviews  
Search SailNet 
Boat Search (new)

Shop the
SailNet Store
Anchor Locker
Boatbuilding & Repair
Hatches and Portlights
Interior And Galley
Marine Electronics
Other Items
Plumbing and Pumps
Sailing Hardware
Trailer & Watersports
Clearance Items

Advertise Here

Go Back   SailNet Community > On Board > Gear & Maintenance
 Not a Member? 
Old 08-25-2003
Join Date: Dec 2002
Posts: 66
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 12
Stormer is on a distinguished road
Crosby Yacht Yard, Osterville, MA - Buyer Beware!

My vessel was struck in Nantucket a month ago while at anchor and received damage to stanchions and life lines. On recommedation I brought my boat to these guys for repair.

In short - I left my boat with them for 3 weeks and never got a single phone call from them! After one week I was able to reach someone in the service dept who told me the boat had been surveyed and that the yard VP (son of the owner) had to review/prepare. Another week passed where I phoned them but no call was returned. At the end of the second week I spoke with the owner - who promised to intervene. The next day I received an extremely vague estimate prepared by his son - when I called to clarify I again received no return call.

After the third week I went to remove the boat and take it to another yard. As I walked into the Service Dept to pick up the boat, the department head was instructing the staff to begin work on the boat! I told him that I had not authorized any work. He told me that the son of the owner had infomred him otherwise. Needless to say - I took the boat away.

Just my 2 cents - I think leaving a boat at a yard and never getting a phone call from them in 3 weeks is unacceptable. Several of my messages asked if they wanted the work or were too busy - and that I would take the boat elsewhere if they were really backlogged - no reply. If anyone out there is in the area and considering having work done - I hope you check this note out and take your work elsewhere.

Fair Winds!
Reply With Quote Share with Facebook

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

Posting Rules
You may post new threads
You may post replies
You may post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Similar Threads
Thread Thread Starter Forum Replies Last Post
C&C or Catalina MarsMachine Boat Review and Purchase Forum 59 02-27-2013 11:23 PM

All times are GMT -4. The time now is 09:48 PM.

Add to My Yahoo!         
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
(c) LLC 2000-2012

The store is owned and operated by a company independent of the forum. You are now leaving the SailNet forum. Click OK to continue or Cancel to return to the SailNet forum.