Join Date: Dec 2002
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Rep Power: 14
Crosby Yacht Yard, Osterville, MA - Buyer Beware!
My vessel was struck in Nantucket a month ago while at anchor and received damage to stanchions and life lines. On recommedation I brought my boat to these guys for repair.
In short - I left my boat with them for 3 weeks and never got a single phone call from them! After one week I was able to reach someone in the service dept who told me the boat had been surveyed and that the yard VP (son of the owner) had to review/prepare. Another week passed where I phoned them but no call was returned. At the end of the second week I spoke with the owner - who promised to intervene. The next day I received an extremely vague estimate prepared by his son - when I called to clarify I again received no return call.
After the third week I went to remove the boat and take it to another yard. As I walked into the Service Dept to pick up the boat, the department head was instructing the staff to begin work on the boat! I told him that I had not authorized any work. He told me that the son of the owner had infomred him otherwise. Needless to say - I took the boat away.
Just my 2 cents - I think leaving a boat at a yard and never getting a phone call from them in 3 weeks is unacceptable. Several of my messages asked if they wanted the work or were too busy - and that I would take the boat elsewhere if they were really backlogged - no reply. If anyone out there is in the area and considering having work done - I hope you check this note out and take your work elsewhere.