Join Date: May 2009
Thanked 0 Times in 0 Posts
Rep Power: 7
West Marine Binocular Recall?
I own a pair of West Marine Tahiti Binoculars, they have a compass built in.
I've been using them a lot lately when racing, and have noticed the side with the marks/compass, whatever it is that has t he marks on it is covered in dust (internally). Depending on where the sun is, it can be very distracting. A racing buddy of mine used my binoculars a few weekends ago and said his had the same problem, he took them back to WM and they gave him another pair (I guess they discontinued this line)
I went to the WM in Orange, CA and the manager said he didn't have much of a selection and to take it to a bigger store. So we went down to Newport Beach and the manager there seemed to be looking for a way out of honoring their lifetime warranty. I don't have a receipt, they are over 5 years old, I searched every box of papers in storage and didn't find any receipts older than 2006, but I'm pretty sure my dad bought them for me for my birthday one year.
It's pretty frustrating that West Marine won't honor their own warranty. It's not like they're some generic brand I could have bought someplace else... they are west marine brand and only sold at west marine.
Does anybody else have any issues with the quality of WM's binocular's or them honoring their lifetime warranty?
Caribbean 50 Ketch
Last edited by n0w0rries; 09-26-2011 at 12:17 PM.