West Marine Binocular Recall? - SailNet Community
 
LinkBack Thread Tools
post #1 of 8 Old 09-26-2011 Thread Starter
Senior Member
 
n0w0rries's Avatar
 
Join Date: May 2009
Posts: 240
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 7
 
West Marine Binocular Recall?

I own a pair of West Marine Tahiti Binoculars, they have a compass built in.

I've been using them a lot lately when racing, and have noticed the side with the marks/compass, whatever it is that has t he marks on it is covered in dust (internally). Depending on where the sun is, it can be very distracting. A racing buddy of mine used my binoculars a few weekends ago and said his had the same problem, he took them back to WM and they gave him another pair (I guess they discontinued this line)

I went to the WM in Orange, CA and the manager said he didn't have much of a selection and to take it to a bigger store. So we went down to Newport Beach and the manager there seemed to be looking for a way out of honoring their lifetime warranty. I don't have a receipt, they are over 5 years old, I searched every box of papers in storage and didn't find any receipts older than 2006, but I'm pretty sure my dad bought them for me for my birthday one year.

It's pretty frustrating that West Marine won't honor their own warranty. It's not like they're some generic brand I could have bought someplace else... they are west marine brand and only sold at west marine.

Does anybody else have any issues with the quality of WM's binocular's or them honoring their lifetime warranty?

Caribbean 50 Ketch

Last edited by n0w0rries; 09-26-2011 at 12:17 PM.
n0w0rries is offline  
Quote Quick Reply Share with Facebook
Sponsored Links
Advertisement
 
post #2 of 8 Old 09-26-2011
Senior Member
 
Join Date: Aug 2000
Posts: 334
Thanks: 1
Thanked 2 Times in 2 Posts
Rep Power: 15
 
email WM, Attention of Chuck Hawley.....

wmCustomerService@westmarine.com

Just cut and paste the post you just made. I would be surprised if you do not get a positive response.

Returning defective WM Binos has never been an issue where I work.



To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


gtod25 is offline  
Quote Quick Reply Share with Facebook
post #3 of 8 Old 09-26-2011
Senior Member
 
blt2ski's Avatar
 
Join Date: May 2005
Posts: 6,845
Thanks: 0
Thanked 25 Times in 24 Posts
Rep Power: 11
 
I had a lower cost pair that went haywire too. one mgr was a PITA, then another I knew exchanged no questions! I may need to look at my Tahiti's too. I bought a pair about a year ago.

marty

She drives me boat,
I drives me dinghy!
blt2ski is offline  
Quote Quick Reply Share with Facebook
post #4 of 8 Old 09-26-2011 Thread Starter
Senior Member
 
n0w0rries's Avatar
 
Join Date: May 2009
Posts: 240
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 7
 
Thanks for the email referral, I got an email from Chuck but the manager already took care of it for me.

First I was told I must have dropped them, that if only they had water in them would it be an easy replacement. Then she said she would take my binoculars and $69.99 and give me a new one. When I declined (if I spent any money it would be for a nicer pair of steiners)

When I checked them out the design is a little different, so hopefully they don't end up dusty again. If they do, I've got a new receipt and I'm going to be sure I don't lose it this time!

I also put the receipt for my WM dinghy in a safe place.

Caribbean 50 Ketch
n0w0rries is offline  
Quote Quick Reply Share with Facebook
post #5 of 8 Old 09-26-2011
Senior Member
 
RichH's Avatar
 
Join Date: Jul 2000
Location: Pennsylvania
Posts: 3,304
Thanks: 21
Thanked 131 Times in 121 Posts
Rep Power: 15
 
Quote:
Originally Posted by n0w0rries View Post
I don't have a receipt, .......
HORSE POOPEY ... WM can track ALL orders/purchases made you for several YEARS ... just by entering your 'customer number' or BoatUS member number on their computer system.

WM usually handles complaints and returns for defective items ... quickly and courteously.
RichH is online now  
Quote Quick Reply Share with Facebook
post #6 of 8 Old 05-02-2014
Junior Member
 
Join Date: Jul 2008
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
 
Re: West Marine Binocular Recall?

Does anybody know where you can purchase replacement eye cups for West Marine Tahiti 7x50 binoculars.
Thanks
Byron
byrnwallace is offline  
Quote Quick Reply Share with Facebook
post #7 of 8 Old 05-03-2014
Master Mariner
 
capta's Avatar
 
Join Date: Jun 2011
Location: somewhere in the Windward or Leeward Islands
Posts: 2,084
Thanks: 23
Thanked 104 Times in 99 Posts
Rep Power: 4
 
Re: West Marine Binocular Recall?

If you run into a WM manager who is less than helpful, I suggest you politely ask him for his name, his store number and the phone number of corporate headquarters. His desire to keep up his sales record probably won't supersede his desire not to have a customer complain about him by name.

"Any idiot can make a boat go; it takes a sailor to stop one." Spike Africa aboard the schooner Wanderer in Sausalito, Ca. 1964.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

facebook.com/svskippingstone
Our Videos;

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
capta is offline  
Quote Quick Reply Share with Facebook
post #8 of 8 Old 05-03-2014
Old as Dirt!
 
svHyLyte's Avatar
 
Join Date: Nov 2008
Location: Tampa Bay Area
Posts: 2,918
Thanks: 15
Thanked 128 Times in 121 Posts
Rep Power: 7
 
Re: West Marine Binocular Recall?

Quote:
Originally Posted by RichH View Post
HORSE POOPEY ... WM can track ALL orders/purchases made you for several YEARS ... just by entering your 'customer number' or BoatUS member number on their computer system.
That is true if one is a "member". Many are not...

Quote:
WM usually handles complaints and returns for defective items ... quickly and courteously.
That is true and generally regardless of whether one is a "member". Unfortunately, I have seen this "Macy's Policy" (accept returns/exchanges without question) abused mercilessly.

"It is not so much for its beauty that the sea makes a claim upon men's hearts, as for that subtle something, that quality of air, that emanation from the waves, that so wonderfully renews a weary spirit."
svHyLyte is offline  
Quote Quick Reply Share with Facebook
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the SailNet Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Please note: After entering 3 characters a list of Usernames already in use will appear and the list will disappear once a valid Username is entered.


User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Any opinions on the West Marine HP-310 Gene T Gear & Maintenance 3 12-31-2011 06:27 AM
Congrats West Marine on Rocna recall! cupper3 General Discussion (sailing related) 112 09-05-2011 08:04 PM
Anyone with an old West Marine Catalog? skikodiak General Discussion (sailing related) 4 10-09-2009 09:18 PM
Fwd: Only at West Marine Woburn! NewsReader Mass Bay Sailors 1 02-01-2007 10:15 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome